Worksmart

By: Bill Withers, Jerry WISINSKI

Write A Review

Paperback | 22 August 2007 | Edition Number 2

At a Glance

Paperback
112 Pages

Edition Type
Revised

Age
18+

Dimensions(cm)
22.86 x 15.24 x 1.27

Paperback

RRP $25.29

$23.75

or 4 interest-free payments of $5.94 with

Ships in 10 to 15 business days

Conflict, misunderstandings, and contrary points of view are all a part of the workplace -- and employees who can't effectively deal with these differences may be stunting their career growth. Now, in a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels. The book explains proven methods for resolving differences and suggests specific techniques that aid in: * giving and receiving criticism * handling disputes at different levels of an organization * resolving disagreements within a team * managing different personality types Completely updated with a new chapter on keeping cool in a conflict and exercises to determine whether disagreements are constructive, this timeless guide will enable managers to lead their teams without starting an argument.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $89.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.

Defective items

If there is a problem with any of the items received for your order then the Booktopia Customer Care team is ready to assist you.

For more info please visit our Help Centre.

You Can Find This Book In

Non-Fiction Sociology & Anthropology Sociology Sociology & Family & Relationships Business & Management Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management Office & Workplace Religion & Beliefs Christianity Christian Life & Practice

Self-Help, Personal Development & Practical Advice Popular Psychology Assertiveness, Motivation & Self-Esteem & Positive Mental Attitude

Preface to the Second Edition	p. ix
Preface to the First Edition	p. xiii
A Brief Overview of Conflict	p. 1
Why People Fight at Work	p. 8
Five Ways to Engage Conflict	p. 13
Ways to Listen	p. 19
Ways to Give (and Receive) Feedback	p. 27
Conflict Styles	p. 32
Staying Cool in a Conflict	p. 39
Ways to Engage Conflict on the Job-Up, Down, and Sideways	p. 44
Ways to Work with Teams in Conflict	p. 60
Can All This Conflict Be Good for Me?	p. 67
Why Do I Care?	p. 70
Be Prepared	p. 75
Further Reading	p. 89
Index	p. 91
Table of Contents provided by Ingram. All Rights Reserved.

Worksmart

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

More in Personnel & Human Resources Management

The Coaching Habit

Say Less, Ask More, and Change the Way You Lead Forever

The Fearless Organization

Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth

Start With Why

How Great Leaders Inspire Everyone to Take Action

The Employment Law Manual

A Practical Guide for Business Owners, Managers, and Executives

Supervision in the Helping Professions 5e

Turn The Ship Around!

A True Story of Turning Followers into Leaders

The Ideal Team Player

A Leadership Fable About the Three Essential Virtues

The Talent Code

Greatness isn't born. It's grown

Introduction to Industrial/Organizational Psychology

The Future of Real Estate Education

From Pedagogy to Technology

The Future of Real Estate Education

From Pedagogy to Technology

Sexual Harassment between Doctors

Healing Medical Cultures Around the World

Sexual Harassment between Doctors

Healing Medical Cultures Around the World

Mastering High-Stakes Negotiations: A Practical Guide

How to Successfully Manage Risks in Difficult Negotiations

Decolonising the Enterprise

Entrepreneurship, Informal and Third Sector Perspective

Human Resource Management

11th Edition

Impact Players

How to Take the Lead, Play Bigger, and Multiply Your Impact

Crucial Conversations

Tools for Talking When Stakes are High, Third Edition

Human Resource Management

Functions and Applications

Emotional Intelligence

A Simple and Actionable Guide to Increasing Performance, Engagement and Ownership

The Power of Mattering

How Leaders Can Create a Culture of Significance

The Five Dysfunctions of a Team

Facilitator's Guide Set

The 8 Laws of Employee Experience

How to Build a Future-Ready Organization

Minds Over Meetings

A Personal Perspective on Wellness in the Workplace

This product is categorised by