When Generations Collide

Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work

By: Lynne C Lancaster, David Stillman

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Paperback | 21 December 2018

At a Glance

Paperback
384 Pages

Dimensions(cm)
12.7 x 20.7 x 2.4

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If your workplace feels like a battle zone and colleagues sometimes act like adversaries, you ore not alone. Today four generations glare at one another across the conference table, and the potential for conflict and confusion has never been greater.

Traditionalist employees with their "heads down, onward and upward" attitude live out a work ethic shaped during the Great Depression.
Eighty million Baby Boomers vacillate between their overwhelming need to succeed and their growing desire to slow down and enjoy life.
Generation Xers try to prove themselves constantly yet dislike the image of being overly ambitious, disrespectful, and irreverent.
Millennials, new to the workforce, mix savvy with social conscience and promise to further change the business landscape.

This insightful book provides hands-on methods to close the generation gaps. With effective tools to recruit, retain, motivate, and manage each generation, you can now create teamwork, not war, in today's highperformance workplace . . . where at any age, productivity is what counts.

Industry Reviews

"Lancaster and Stillman use real work situations, and more than a bit of wry humor, to ... make a good case."--Minneapolis Star Tribune

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Authors' note to the Paperback Edition	p. V
Acknowledgments	p. IX
Foreword	p. XIX
Introduction: How This Book Came to Be	p. XXIII
Who Are the Generations and Why Do They Collide?	p. 1
Generational Turbulence: The Widening Generation Gap at Work	p. 3
From World War II to the World Wide Web: Traditionalists, Baby Boomers, Generation Xers, and Millennials at Work	p. 10
The Tie-Dyed Preppy: On the Cusp Between Two Generations	p. 36
Race, Religion, Gender ... What Next? Generational Differences: The Newest Form of Diversity	p. 42
Putting the Generations to Work	p. 49
What Do You Want to be When You Grow Up? Mapping the Generations' Career Paths	p. 51
From a Gold Clock to Founders' Stock: Rewarding the Generations	p. 70
Scoring a Perfect "10" on the Balance Beam: What "Balance" Means to the Generations	p. 97
Sitting on a Porch Swing Drinking Metamucil? How the Generations are Redefining Retirement	p. 122
Is Fun Really the "F-Word"? The Dirt on "Fun" at Work	p. 141
Recruiting the Generations	p. 149
Finders Keepers: How the Rules of the Recruiting Game Have Changed	p. 151
Why Would Anyone Want to Work for You? Creating Employee Value Propositions for the Generations	p. 163
Ready, Aim, Hire! Putting Value Propositions to Work	p. 180
Diamonds in the Rough: Finding New Generations of Employees	p. 199
Here's Your Boss and Benefits; There's the Bathroom: Orientation Programs and the Generations	p. 215
Retaining and Managing the Generations	p. 235
The Solid Oak Door Has Become a Revolving One: Retaining the Generations	p. 237
Is No News Really Good News? Giving and Receiving Feedback	p. 253
The School Bell is Ringing More Loudly Than Ever: Training the Generations	p. 275
"I Once Diapered Somebody Who's Now My Boss's Age" When Generation X is the Manager	p. 297
Minding Your Generational Ps and Qs: Language, Etiquette, and the Generations	p. 308
Connecting over the Kung Pao: How the Generations are Reinventing Diversity	p. 319
Where Do We Go from Here?	p. 329
Are We there Yet? The Future of the Generations at Work	p. 331
Bibliography	p. 337
Index	p. 339
Readers' Guide	p. 353
Table of Contents provided by Syndetics. All Rights Reserved.

When Generations Collide

Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

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