Voice User Interface Design

By: James Giangola, Jennifer Balogh

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Paperback | 2 February 2004 | Edition Number 2900

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370 Pages

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22.86 x 17.15 x 1.91

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This book is a comprehensive and authoritative guide to voice user interface (VUI) design. The VUI is perhaps the most critical factor in the success of any automated speech recognition (ASR) system, determining whether the user experience will be satisfying or frustrating, or even whether the customer will remain one. This book describes a practical methodology for creating an effective VUI design. The methodology is scientifically based on principles in linguistics, psychology, and language technology, and is illustrated here by examples drawn from the authors'' work at Nuance Communications, the market leader in ASR development and deployment.

The book begins with an overview of VUI design issues and a description of the technology. The authors then introduce the major phases of their methodology. They first show how to specify requirements and make high-level design decisions during the definition phase. They next cover, in great detail, the design phase, with clear explanations and demonstrations of each design principle and its real-world applications. Finally, they examine problems unique to VUI design in system development, testing, and tuning. Key principles are illustrated with a running sample application.

A companion Web site provides audio clips for each example: www.VUIDesign.org

The cover photograph depicts the first ASR system, Radio Rex: a toy dog who sits in his house until the sound of his name calls him out. Produced in 1911, Rex was among the few commercial successes in earlier days of speech recognition. Voice User Interface Design reveals the design principles and practices that produce commercial success in an era when effective ASRs are not toys but competitive necessities.

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You Can Find This Book In

Non-Fiction Computing & I.T.Computer Science Human-Computer Interaction Audio Processing Operating Systems Computer Programming & Software Development Software Engineering Systems Analysis & Design Databases Data Capture & Analysis Engineering & Technology

Other Technologies & Applied Sciences Virtual Reality

About the Authors and Radio Rex	p. xvii
Preface	p. xxi
Introduction
Introduction to Voice User Interfaces	p. 1
Overview of Spoken Language Technology	p. 15
Overview of the Methodology	p. 33
Definition Phase: Requirements Gathering and High-Level Design
Requirements and High-Level Design Methodology	p. 45
High-Level Design Elements	p. 63
Creating Persona, by Design	p. 75
Sample Application: Requirements and High-Level Design	p. 85
Design Phase: Detailed Design
Detailed Design Methodology	p. 103
Minimizing Cognitive Load	p. 119
Designing Prompts	p. 133
Planning Prosody	p. 171
Maximizing Efficiency and Clarity	p. 205
Optimizing Accuracy and Recovering from Errors	p. 217
Sample Application: Detailed Design	p. 229
Realization Phase: Development, Testing, and Tuning
Development, Testing, and Tuning Methodology	p. 245
Creating Grammars	p. 257
Working with Voice Actors	p. 275
Sample Application: Development, Testing, and Tuning	p. 297
Conclusion	p. 311
Appendix	p. 313
Bibliography	p. 315
Index	p. 325
Table of Contents provided by Rittenhouse. All Rights Reserved.

Voice User Interface Design

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

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