Utter Confidence

How what you say and do influences your effectiveness in business

By: Ally Yates

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Paperback | 28 February 2017

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Do you ever feel frustrated, anxious or ineffective when communicating with others at work?

Miscommunications lead to wasted time, productivity losses and in some cases upset and anger. It really does not need to be that way. Sharing the secrets of Behaviour Analysis, (the study of what we say and how we say it), Ally Yates draws on extensive academic research and over 30 years of corporate experience. With an informative, easy-to-read style the concepts are clearly explained and supported by illuminating examples and clever, practical tips for modifying your behaviour so that you can increase your effectiveness and achieve more positive outcomes.

Industry Reviews

"Very readable and straightforward." - Jonson Cox, Non Executive Chair "An indispensable set of proven techniques for effective and productive teamwork." - James Evans, Head of IT Enterprise Architecture (Global Mining Company) "A very worthwhile book." - Dr. Peter Honey, expert in Learning and Behaviour

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