Understanding Emotional Intelligence

Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, emotional intelligence can improve relationships with vital business contacts to achieve your desired outcomes, help you perform better at interview and job applications and improve your decision making on a day to day basis. By applying the principles of emotional intelligence to the working environment and describing familiar situations in jargon-free language, Understanding Emotional Intelligence will show you how to negotiate more effectively, develop leadership skills, develop an emotionally aware organisation, use EQ as a management strategy, manage relationships with colleagues and develop your self-confidence. Featuring ten traits of emotionally intelligent people and including advice on social networking and communication, Understanding Emotional Intelligence provides clear and realistic guidance in a common sense way, helping you to make radical changes in the way you approach people, life and work.

About the Author

Frances Kay, now retired, was a consultant to specialist firms and assisted them in establishing and developing corporate networks and relationships for business development. In addition to her many years of work experience covering politics, diplomatic service and law, Frances has published over twenty business books including Successful Networking and Understanding NLP, both published by Kogan Page. She is a former editor of The Good Retirement Guide, also published by Kogan Page.

Neilson Kite has been widely published in the media on business topics and recently undertook ground-breaking work for the United Nations' International Trade Centre and the European Union. He is a regular speaker at national and international conferences on management, marketing and communications topics.