Treating People Well

Written by two former White House Social Secretaries, Treating People Well is a guide to developing social skills in order to build more successful relationships. 

Using their unique access, the authors describe the behaviours that shape how an individual is perceived.  While manners and etiquette may not seem relevant in today’s technology-burdened, politically contentious world, modern life has caused many people to feel disconnected and uncomfortable in their interactions with others.  

This essential book gives readers the tools to live each day more positively, forging connections based on trust and mutual respect.  The authors offer advice such as how to develop confidence, be consistent, use humour, listen carefully, radiate calm, resolve conflicts quickly, be honest but never cruel, cultivate loyalty, own your mistakes, work with difficult people, and attend to details, whether in the office or at home, dealing with friends or colleagues, as a student, a new employee or an experienced executive.  Working in the most charged workplace possible, Lea and Jeremy honed these skills over years, striving to apply kindness, empathy and genuine caring to achieve success.

About the Author

Lea Berman served as White House Social Secretary from 2004–2007, was Chief of Staff to Second Lady Lynne Cheney from 2002–2003 and, previously, Social Secretary to the Vice President. She is the creator of the blog America’s Table, and lives in Washington, DC.

Jeremy Bernard served as White House Social Secretary and Special Assistant to the President from 2011–2015. Previously, he was Senior Advisor to the United States Ambassador in France. Prior to that he was the White House Liaison to the National Endowment for the Humanities (NEH). Jeremy is the Founder and President of JMB Global, LTD, a strategic consulting company, and lives in Los Angeles.