Total Quality Management in Information Services

By: Guy St. Clair

Write A Review

Hardcover | 19 March 1997

At a Glance

Hardcover
288 Pages

Dimensions(cm)
23.0 x 15.5 x 1.75

Hardcover

$309.75

or 4 interest-free payments of $77.44 with

Ships in 10 to 15 business days

Changes in library and information services management is entering a new age of accountability and the provision of information, even in the more traditional library settings, is no longer accepted by funding authorities as inherently good. Library and information science professionals must now justify their existence, and basic concepts of quality management can be applied to library and information services units with success. This book is written for practitioners in the profession and covers TQM practices, programmes, customer care and more, showing how the ideas and techniques can work in a service environment.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $0.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.