The Six-Step Guide to Library Worker Engagement

"The information included ... is beautifully synthesized into short readable chapters with clear examples that are related to the library world ... [The] interviews and case studies provide valuable insight that shows the relevance of these principles to the library workplace. They are also a great tool for discussion. I recommend this book to managers and leaders in all types of libraries and especially to new leaders."
-- Journal of Hospital Librarianship
"Relying on extensive research into the science of engagement and conducting a staggering number of interviews, Norlin has crafted an accessible, optimistic, and thoughtful guide to improving workplace culture. The chapter on developing, repairing, and strengthening trust is a must-read for administrators navigating a workplace laced with pandemic fear and anxiety. This chapter is bolstered by success stories and refreshingly honest, reminding readers that 'in order to get trust, you must give trust.' The chapters 'Recognition and Praise' and 'Feedback and Performance Evaluations' offer realistic approaches when budgets are tight and evaluation rubrics are inflexible."
-- Library Journal
"Norlin realized that worker engagement is a significant factor in workplace productivity and stability, so she researched top workplace research firms to identify key elements for employee engagement and drew on her own and others' library experiences. This book applies those elements to the library workplace, and provides practical strategies to optimize worker engagement ... Norlin's writing is clear and down-to-earth, with many anecdotes to explain concepts. The font and layout are easy to read. While probably most useful to beginning library leaders, this book provides useful guidance to librarians throughout their careers."
-- Booklist