The Quality Management Sourcebook

Name: The Quality Management Sourcebook
Brand: Taylor & Francis Ltd
Price: 516.75 AUD
Availability: BackOrder

An International Guide to Materials and Resources

By: Christine Avery, Diane Zabel

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Hardcover | 21 November 1996 | Edition Number 1

At a Glance

Hardcover
336 Pages

Dimensions(cm)
24.6 x 17.4 x 3.18

Hardcover

RRP $609.00

$516.75

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Available for Backorder. We will order this from our supplier however there isn't a current ETA.

The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.
The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections:
* Introduction: General sources for information
* Applications of total quality management
* Focus on specific aspects of quality management
* Quality in the future
* Resource materials
The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

Industry Reviews

"Excellent... The book unequivocally meets its aim, and it should satisfy the wide range of organizations and individuals for whom it was written... To find the references to quality management in an individual field of endeavor could be very difficult without this book... an inordinately useful addition to many collections. I recommend it highly.." -Business Information Alert, May 1997 "An outstanding resource for up-to-date material on total quality management." -"American Reference Books Annual, Volume 29, 1998

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