1 Making the Case for Effective Reliability Plans
Decisions, decisions, decisions
The reliability challenge
Reliability engineering versus reliability management
Importance of influencing decisions
The need for effective reliability plans
Definition and scope of the reliability plan
The art of creating a reliability plan
Primary steps to achieving high reliability
Value of reliability engineering and management
2 The Essence of Reliability Management
Quality and reliability cannot be delegated
Fundamental philosophies for creating a reliable product
Design for reliability
Understanding how and when items fail
Calculating value
Keeping it simple
Integrating with product development
Matching the plan to culture and capability
Beginning with the end in mind
3 Reliability Maturity Matrix
What is a reliability maturity matrix?
Application of the reliability maturity matrix
Descriptions of stages
Descriptions of matrix categories (rows)
Structure of the matrix stages: Reactive and proactive
4 Primary Steps to Achieving High Reliability
The goal of achieving high reliability
Rationale for each step
Description of the six steps to achieving high reliability
When to use the six-step process
5 Developing a Reliability Strategic Vision
What is the reliability strategic vision?
Where does the reliability strategic vision fit into the six-step process?
What questions need to be answered to develop a reliability strategic vision?
What is the application of the reliability strategic vision?
Developing and using reliability requirements
Examples of reliability strategic vision
6 What is a reliability gap assessment?
How is a reliability gap assessment performed?
Examples of mapping and summarizing the reliability gap assessments
7 Identifying Reliability-Related Decisions
What is meant by reliability-related decisions?
Gaps and decisions as input to the reliability plan
Why is it important to identify key decisions?
Gathering potential key decisions
Ranking potential key decisions
Visualizing and prioritizing the decisions
8 Selecting the Right Reliability Methods
What is meant by the right reliability methods?
What are the inputs to reliability method selection?
What are the specific steps in selecting the most suitable reliability methods?
Lessons learned and additional considerations
Bicycle examples showing reliability method selection
9 Creating an Effective Reliability Plan
What is meant by an effective reliability plan?
What are the steps to develop a reliability plan?
Characteristics of well-written reliability tasks
Bicycle example of a reliability plan
10 Executing Reliability Plan Tasks
The importance of executing the reliability plan tasks
Project execution
Execution obstacles and remedies
Modifying the reliability plan based on situational changes
Verifying that tasks are complete and reliability objectives are met
Documenting wins and opportunities
11 The need for credibility and influence skills
Listening
Questioning
Speaking and presenting
Technical writing
Learning
12 Building Credibility and Influence Skills: Further Steps
Making or receiving a complete request
Discussions and conversations
Meetings
Facilitation
Change management
Appendixes
Reference List