The Academic Quality Handbook

Introduction -- Part 1: The quality -- 1 The Framework for Higher Education Qualifications (FHEQ) -- Use of the FHEQ 12; Implementing the precepts of the FHEQ 13; QAissues with the FHEQ -- 2 Benchmarking academic standards: the subject benchmark statements (SBSs) Aims and function 19; QA issues with SBSs 21; QE issues with SBSs -- 3 Institutional audit -- Aims objectives of institutional audit 24; Meaning -- consequences of audit outcomes 25; Discipline audit trails (DATs) -- Criteria for confidence judgements -- 4 Information on quality and standards in higher education quality and standards -- Management information 37; QA issues with information on quality and standards 41; QE issues with information on -- 5 Managing quality enhancement (QE) -- What is QE? 45; Regulatory and transparency dividends of QA for enhancement 48; Managing complex enhancements to quality -- Quality at the edge of chaos -- Part 2: Managing quality in the context of the QAA Code of Practice -- 6 The Code of Practice -- Structure of the Codeâs sections -- 7 Collaborative provision -- Types of collaborative provision 64; Background to collaborative -- provision 66; How and why franchises go wrong 67; Implementing the -- precepts for collaborative provision 71; QA issues with collaborative -- provision 79; QE issues with collaborative provision -- 8 Students with disabilities -- The Code and the Special Educational Needs and Disability Act 2001 -- (SENDA) 90; Comparing the Codeâs precepts and the Act -- Implementing the precepts 83; QA issues with students with -- disabilities; QE issues with students with disabilities -- 9 External examining systems -- External examiners, quality and politics 106; Implementing the -- precepts 107; QA issues with external examining systems 115; QE -- issues with external examining systems -- 10 Academic appeals and student complaints -- The new culture of complaint management 119; Implementing the -- precepts 121; QA issues with student appeals and complaints