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Talk at Work

Interaction in Institutional Settings

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Paperback | 12 April 1993

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596 Pages

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21.59 x 13.97 x 3.35

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In the first collection of its kind, Paul Drew and John Heritage bring together the latest advances in the application of conversation analysis to the study of language and interaction in institutional settings. Leading American and European scholars contribute to Talk at Work original empirical research into the interactions between professionals and 'clients' in a wide variety of settings, including doctor-patient consultations, legal hearings, news interviews, visits by health visitors, psychiatric interviews, and calls to the emergency services. Taken together, their reports are an illuminating exploration of how key aspects of an organisations' work are managed through talk and of the distinctively asymmetric character of institutional discourse. The use of a method at the forefront of research, on recordings of naturally occurring interactions in the settings under scrutiny, uncovers the relationships between social contexts and social actions and offers invaluable insight into the traditional concerns of the sociology and ethnography of organisations, sociolinguistics and pragmatics.

Industry Reviews

."..this volume contains...value to the ethnographer/folklorist who might wish to investigate culture-specific patterns as they relate to discrete folkloric events and interaction." Gary R. Butler, Ethnologies "The papers are rich in detail and exemplification of recorded language associated with conversational analysis. Taken as a whole, the book illustrates both the theoretical orientation of conversational analysis and its methods for analyzing recored interactions. The volume provides an excellent survey of American and British work relevant to the intersection of sociology, anthropology, and linguistics and would be a good text for a graduate seminar on conversational analysis." Language, V. 71 "This impressive collection of papers insightfully examines how work is accomplished through talk in various settings....the separate articles have a coherence and consistent analytic focus that is unusual in a collection of separately authored essays....With a strong comparative framework tied to illuminating analysis of how language is itself the primordial locus for human social organization, this collection more than lives up to its goal of describing 'how particular institutions are enacted and lived through as accountable patterns of meaning, inference and action.' Talk at work would make an excellent reader for a course on institutional discourse, and would also serve well as an introduction to current research in the field of conversation analysis.' Language in Society

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You Can Find This Book In

Non-Fiction Reference, Information & Interdisciplinary Subjects Interdisciplinary Studies Communication Studies Sociology & Anthropology Sociology Sociology & Family & Relationships Language & Linguistics Linguistics Sociolinguistics Family & Health Relationships & Families: Advice & Issues

Anthropology Business & Management Business Communication & Presentation

List of contributors	p. ix
Acknowledgments	p. xi
Theoretical Orientations
Analyzing talk at work: an introduction	p. 3
Activity types and language	p. 66
On talk and its institutional occasions	p. 101
The Activities of Questioners
Veiled morality: notes on discretion in psychiatry	p. 137
Footing in the achievement of neutrality: the case of news-interview discourse	p. 163
Displaying neutrality: formal aspects of informal court proceedings	p. 199
Answers as interactional products: two sequential practices used in job interviews	p. 212
The Activities of Answerers
The delivery and reception of diagnosis in the general-practice consultation	p. 235
On the management of disagreement between news interviewees	p. 268
Interviewing in intercultural situations	p. 302
The Interplay Between Questioning and Answering
On clinicians co-implicating recipients' perspective in the delivery of diagnostic news	p. 331
Dilemmas of advice: aspects of the delivery and reception of advice in interactions between Health Visitors and first-time mothers	p. 359
The interactional organization of calls for emergency assistance	p. 418
Contested evidence in courtroom cross-examination: the case of a trial for rape	p. 470
The rejection of advice: managing the problematic convergence of a "troubles-telling" and a "service encounter"	p. 521
References	p. 549
Subject index	p. 572
Index of names	p. 577
Table of Contents provided by Syndetics. All Rights Reserved.

Talk at Work

Interaction in Institutional Settings

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

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