| Thinking and Acting Differently | |
| Introduction and Rationale | p. 3 |
| Managing in a Climate That We Are Changing | p. 3 |
| What Do We Do When We Do What We Do? | p. 5 |
| Living in Language | p. 8 |
| A Failure to Institutionalise | p. 9 |
| Managing in a Co-evolutionary World | p. 11 |
| References | p. 13 |
| Systems Practice as Juggling | |
| Introducing Systems Practice | p. 17 |
| Systems Thinking or Thinking Systemically | p. 17 |
| Systems Thinking as a Social Dynamic | p. 19 |
| Exemplifying Systems Thinking as a Social Dynamic | p. 20 |
| Different Systems Lineages | p. 27 |
| System or Situation? | p. 34 |
| References | p. 34 |
| Making Choices About Situations and Systems | p. 37 |
| Choices that Can Be Made | p. 37 |
| OU Systems Course Definition of Systems | p. 43 |
| Systems Practice as Process | p. 45 |
| Practitioner, Framework, Method, Situation | p. 47 |
| Bringing Forth Systems of Interest | p. 51 |
| Systems Practice - an 'Ideal Type' | p. 53 |
| References | p. 55 |
| The Juggler: A Way to Understand Systems Practice | p. 57 |
| Introduction of the Juggler | p. 57 |
| An Example of Systems Practice as Juggling | p. 61 |
| Reflecting on Reflections | p. 81 |
| References | p. 82 |
| Juggling the B-Ball: Being a Systems Practitioner | p. 85 |
| Accepting Different Explanations | p. 85 |
| Being Aware of the Constraints and Possibilities of the Observer | p. 87 |
| Understanding Understanding and Knowing Knowing | p. 93 |
| Living Within a Network of Conversations | p. 94 |
| Thinking and Acting Based on Our Tradition of Understanding | p. 96 |
| Learning and Effective Action | p. 102 |
| Being Ethical | p. 103 |
| Constraints and Possibilities Associated with Our 'Being' | p. 107 |
| Technology as Mediator of Our Being | p. 107 |
| The Role of Social Technologies | p. 109 |
| An Example of Juggling the B-Ball | p. 112 |
| References | p. 114 |
| Juggling the E-Ball: Engaging with Situations | p. 117 |
| Naming Our Experiences | p. 117 |
| Naming Situations as 'Wicked Problems' | p. 118 |
| Naming Experiences in Similar Ways | p. 125 |
| The Trap of Reification | p. 127 |
| Our Inescapable Relational Dynamic with 'Our World' | p. 127 |
| Making Distinctions and Living with Them | p. 128 |
| Reflecting on the Practice of Practice | p. 128 |
| Some Implications Arising from Neologising and Reifying | p. 130 |
| Exemplifying Juggling the E-Ball | p. 135 |
| Interpreting the Reading | p. 147 |
| References | p. 150 |
| Juggling the C-Ball: Contextualising Systems Approaches | p. 153 |
| What Is It to Contextualise? | p. 153 |
| What Are Systems Approaches? | p. 155 |
| Purposeful and Purposive Behaviour | p. 156 |
| Appreciating the Place and Role of Learning and Knowing | p. 158 |
| Juggling the C-Ball by Exploring Purpose | p. 160 |
| Tools, Techniques, Method and Methodology | p. 164 |
| Contextualising Practice to a Situation | p. 166 |
| An Example of Juggling the C-Ball | p. 167 |
| Responses to the Four Organising Questions | p. 180 |
| Implications for Practice | p. 181 |
| References | p. 183 |
| Juggling the M-Ball: Managing Overall Performance in a Situation | p. 185 |
| Perspectives on Managing | p. 185 |
| Transforming the Underlying Emotions of Managing | p. 188 |
| Managing with Systemic Awareness | p. 191 |
| Skill Sets for Managing Systemically | p. 193 |
| Clarifying Purposefulness in Managing | p. 196 |
| Managing for Emergence and Self-Organisation | p. 198 |
| A Case Study: Aspects of Juggling the M-Ball | p. 201 |
| References | p. 212 |
| Systemic Practices | |
| Four Settings That Constrain Systems Practice | p. 217 |
| Juggling Practice and Context | p. 217 |
| Managing Systemic Failure - the Travesty of Targets | p. 219 |
| The Consequences of Living in a Projectified World | p. 224 |
| Projectification | p. 224 |
| Project Management | p. 226 |
| Governance and the 'Project State' | p. 228 |
| Making Choices About Framing a Situation | p. 229 |
| Breaking Down an Apartheid of the Emotions | p. 234 |
| An Example of Emotionally Aware Systemic Practice | p. 235 |
| Generating a Choreography of the Emotions | p. 238 |
| References | p. 240 |
| Systemic Inquiry | p. 243 |
| Clarifying What Systemic Inquiry Could Be | p. 243 |
| The Opportunity for Systemic Inquiry | p. 246 |
| The Basic Process of Systemic Inquiry | p. 247 |
| An Example of Setting Up a Systemic Inquiry | p. 250 |
| Contracting a Systemic Inquiry | p. 251 |
| Interpreting Our Contract | p. 254 |
| Enacting Our Systemic Inquiry | p. 254 |
| Changing Understandings Can Change Practices Can Change Understandings | p. 256 |
| Other Evidence | p. 257 |
| 'Institutionalising' Systemic Inquiry | p. 259 |
| Systemic Inquiry and the 'Design Turn' | p. 260 |
| References | p. 262 |
| Systemic Action Research | p. 267 |
| Changing Your Situation for the Better | p. 267 |
| The Nature of the Social World | p. 268 |
| The First-Order Research Tradition | p. 269 |
| Creating a Second-Order Research Tradition | p. 272 |
| What Makes Action Research Systemic? | p. 273 |
| Doing Systemic Action Research | p. 274 |
| Enhancing Action Research with Systems Thinking and Practice | p. 277 |
| References | p. 279 |
| Systemic Intervention | p. 283 |
| Systems Practice in the National Health Service (UK) | p. 283 |
| Systemic Intervention | p. 284 |
| Other Possibilities for Contextualising Systems Practice | p. 298 |
| References | p. 299 |
| Valuing Systems Practice in a Climate-change World | |
| Valuing Systems Practice | p. 303 |
| The Emergence of Value | p. 303 |
| Perspectives on Valuing | p. 306 |
| Appreciating Some of the History of Valuing | p. 308 |
| Evaluating | p. 309 |
| Authenticity and Accountability in Conversations | p. 311 |
| Valuing Being Systemic | p. 313 |
| Doing Systems | p. 317 |
| Committing to Action (Praxis) | p. 317 |
| An Evaluation Framework for Doing Systems | p. 318 |
| A Framework for Capability Building in Systems | p. 320 |
| Acting in a Climate of Hope in a Climate-Changing World | p. 323 |
| Valuing in a Context of Hope | p. 323 |
| Opportunities to be Cultivated | p. 325 |
| References | p. 327 |
| Index | p. 329 |
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