Systematic Process Improvement Using ISO 9001

2000 and CMMI

By: Boris Mutafelija, Harvey Stromberg

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Hardcover | 31 March 2003

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324 Pages

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22.86 x 17.78 x 2.54

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ISO 9001 is known throughout the world as the gold standard for quality process improvement, but quality assurances experts are also discovering the power of CMMI (Capability Maturity Model Integration). This text explores how these two models can be used together to improve process quality by quantum leaps. It shows how organizations can streamline their quality process improvement programmes by capitalizing on the similarities both models share while minimizing their differences. The authors demonstrate that organizations can save valuable resources and money as they improve quality by moving towards both ISO 9001:2000 and CMMI compliance certification.

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Non-Fiction Business & Management Management & Management Techniques Quality Assurance QA & Total Quality Management TQM Management of Specific Areas Production of Quality Control Management Engineering & Technology Mechanical Engineering & Materials Production & Industrial Engineering Industrial Quality Control Computing & I.T.Computer Programming & Software Development

Software Engineering

Foreword	p. xi
Preface	p. xv
Acknowledgments	p. xix
Introduction	p. 1
Role of frameworks in developing process improvement strategies	p. 4
Process improvement approaches	p. 5
Syngergy	p. 7
References	p. 11
Process Improvement	p. 13
Why worry about process improvement?	p. 13
Why is process improvement so difficult?	p. 14
Typical process improvement approaches	p. 15
Plan-Do-Check-Act	p. 16
ISO 15504, Part 7	p. 17
IDEAL	p. 21
Evolutionary spiral process	p. 24
ISO 9004:2000	p. 26
Brute force	p. 27
Summary	p. 27
References	p. 29
Framework Introduction	p. 31
Relationships between frameworks and process improvement approaches	p. 31
ISO 9001:1994	p. 34
CMM for software	p. 35
CMM structure	p. 38
Key process areas	p. 40
ISO TR 15504	p. 43
EIA/IS-731	p. 47
FAA-iCMM	p. 53
Summary	p. 56
References	p. 57
Revised Frameworks: ISO 9001:2000 and the CMMI	p. 59
ISO 9001:2000	p. 59
Quality management principles	p. 61
Process approach and system approach to management	p. 65
ISO 9001:2000 requirements	p. 66
CMMI	p. 78
New to CMMI version 1.1	p. 80
Model representations	p. 81
Maturity versus capability levels	p. 81
Institutionalization	p. 83
Generic Goals and Generic Practices	p. 86
Process Areas	p. 98
References	p. 118
ISO 9001:2000 and CMMI Synergy	p. 121
Commonalities	p. 129
Differences	p. 131
Strengths	p. 132
Weaknesses	p. 133
Synergy	p. 134
Institutionalization	p. 135
Process areas and their specific practices	p. 136
Relationship between ISO and the CMMI	p. 149
Summary of ISO requirements not covered by the CMMI	p. 151
References	p. 152
Transitioning from Legacy Standards	p. 153
Differences between the CMM and CMMI	p. 155
Institutionalization	p. 155
Maturity level 2 PAs	p. 161
Maturity level 3 PAs	p. 166
Maturity level 4 PAs	p. 171
Maturity level 5 PAs	p. 172
Continuous CMMI representation: concept of threads	p. 173
Differences between ISO 9001:1994 and ISO 9001:2000	p. 175
Transitioning from the CMM to the CMMI	p. 177
Basic approach--no previous process improvement experience	p. 180
Transitioning from CMM maturity level 2 to CMMI maturity level 2	p. 192
Transitioning from CMM maturity level 3 to CMMI maturity level 3	p. 196
Transitioning from CMM maturity level 2 to CMMI maturity level 3	p. 198
Transitioning from ISO 9001:1994 to ISO 9001:2000	p. 201
References	p. 204
Approaches Using ISO-CMMI Synergy	p. 205
Process improvement	p. 205
First phase: Initiating	p. 206
Second phase: Diagnosing	p. 207
Third phase: Establishing	p. 209
Process improvement approaches	p. 209
Potential transition cases	p. 211
Process improvement planning	p. 234
Fourth phase: Acting	p. 235
Fifth phase: Learning	p. 236
References	p. 237
Appraisal/Registration	p. 239
SCAMPI	p. 240
Some history	p. 240
SCAMPI overview	p. 242
ISO 9001:2000 registration process	p. 252
TickIT	p. 258
Using SCAMPI to prepare for ISO 9001:2000 registration	p. 260
Summary	p. 261
References	p. 261
Document Mapping	p. 263
Mapping: ISO 9001:2000 to the CMMI	p. 264
Inverse mapping: CMMI to ISO 9001:2000	p. 268
References	p. 281
Acronyms	p. 283
About the Authors	p. 287
Index	p. 289
Table of Contents provided by Ingram. All Rights Reserved.

Systematic Process Improvement Using ISO 9001

2000 and CMMI

At a Glance

Hardcover

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How to return your order

Defective items

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