Routledge Library Editions

1. Introduction M. Keith Ewing and Robert Hauptman 2. The Librarian as Mediator Arthur W. Hafner and Valerie M. Camarigg 3. The Reference Librarian as Information Intermediary: The Correct Approach Is the One That Today's Client Needs Today Herbert S. White 4. Back to Basics: Recommitment To Patrons' Information Needs Claudette S. Hagle 5. Mediation in Reference Service To Extend Patron Success Jack Alan Hicks 6. Books and Screens, Readers and Reference: Bridging the Video Gap John Swan 7. Electronic Reference Services: Mediation for the 1990s Anita K. Evans 8. Response to Swan and Evans: 'Problems and Opportunities' Michael D. Kathman 9. Information and Research Support Services: The Reference Librarian and the Information Paraprofessional Carol Hammond 10. Response to Hammond: 'Paraprofessionals at the Reference Desk: The End of the Debate' Larry R. Oberg 11. Breaking Through: Effective Reference Mediation for Non-traditional Public Library Users Sally G. Reed 12. Response To Reed: 'Unequal But Appropriate Service' Emmett Davis 13. Mediation and Schemata Theory in Meaningful Learning: The Academic Librarian's Role in the Educational Process Barbara Doyle-Wilch and Marian I. Miller 14. Questions and Answers: The Dialogue Between Composition Teachers and Reference Librarians Sarah R. Marino and Elin K. Jacob 15. The Reference Librarian as Mediator: Predicting Accuracy Scores From User Impressions F.W. Lancaster, Kurt M. Joseph and Cheryl Elzy 16. Mediation in a Shrinking Information Economy Renee Tjoumas 17. Academic Librarians and Mediation in Controversial Scholarly Communication Gordon Moran