Quantitative Models for Performance Evaluation and Benchmarking

Data Envelopment Analysis with Spreadsheets

By: Joe Zhu

Write A Review

eText | 20 October 2008 | Edition Number 2

At a Glance

Format
PDF

eText

$239.00

or 4 interest-free payments of $59.75 with

Instant online reading in your Booktopia eTextbook Library *

Why choose an eTextbook?

Instant Access *

Purchase and read your book immediately

Read Aloud

Listen and follow along as Bookshelf reads to you

Study Tools

Built-in study tools like highlights and more

* eTextbooks are not downloadable to your eReader or an app and can be accessed via web browsers only. You must be connected to the internet and have no technical issues with your device or browser that could prevent the eTextbook from operating.

It is difficult to evaluate an organizationa (TM)s performance when there are multiple inputs and multiple outputs to the system. The difficulties are further enhanced when the relationships between the inputs and the outputs are complex and involve unknown tradeoffs. This book introduces DEA as a multiple-measure performance evaluation and benchmarking tool. The focus of performance evaluation and benchmarking is shifted from characterizing performance in terms of single measures to evaluating performance as a multidimensional systems perspective.

This second edition improves a number of DEA spreadsheet models and provides a DEAFrontier software for use with Excel 2007. Several new DEA models and approaches are added. For example, a new DEA-based supply chain model (chapter 8) and DEA models for two-stage processes (Chapter 14) are new additions to the book. Models with restricted multipliers are also discussed and added into the DEAFrontier software. A detailed use of sensitivity analysis in identifying critical measures under DEA is provided. A demonstration of how to use the DEAFrontier software is provided at the end of related chapters.

Conventional and new DEA approaches are presented and discussed using Excel spreadsheets a" one of the most effective ways to analyze and evaluate decision alternatives. The user can easily develop and customize new DEA models based upon these spreadsheets. Spreadsheets are updated and modified for use with Excel 2007.

This book also provides an easy-to-use DEA software a" DEAFrontier. This DEAFrontier is an Add-In for MicrosoftA(R) Excel and provides a custom menu of DEA approaches which include more than 150 differentDEA models. DEAFrontier softwares are provided for both Excel 97-2003 and Excel 2007 and can solve up to 100 DMUs. It is an extremely powerful tool that can assist decision-makers in benchmarking and analyzing complex operational efficiency issues in manufacturing organizations as well as evaluating processes in banking, retail, franchising, health care, public services and many other industries.

For a free version of DEAFrontier, please visit www.deafrontier.com.