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Public Service Performance

Perspectives on Measurement and Management

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Paperback | 13 January 2011

At a Glance

Paperback
338 Pages

Dimensions(cm)
24.41 x 16.99 x 1.78

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The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues.

Industry Reviews

Review of the hardback: 'In both theory and practice, the notion of 'performance' has become one of the big drivers of public sector action. But there's been painfully little careful thinking about what it is, how it works, and how it might transform democratic government. This book is a superb and path breaking contribution-one that builds a strong, effective foundation on which further work in this burgeoning field can build.' Donald F. Kettl, Director, Fels Institute of Government, University of Pennsylvania
Review of the hardback: 'This is a terrific collection, featuring most of the international heavyweights. If you want an expert perspective on public service performance, this is it.' Christopher Pollitt, Professor of Public Management, Erasmus University, Rotterdam and Scientific Director, Netherlands Institute of Government

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You Can Find This Book In

Non-Fiction Business & Management Business Strategy Organisational Theory & Behaviour Management & Management Techniques Quality Assurance QA & Total Quality Management TQM Industry & Industrial Studies Civil Service & Public Sector Politics & Government Public Administration Economics Political Science & Theory

Other Editions and Formats

Hardcover

Published: 13th December 2006

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Introduction
Subjective and objective measures of organizational performance: an empirical exploration
All measures of performance are subjective: more evidence on US federal agencies
A qualitative evaluation of public sector organizations: assessing organizational performance in healthcare
Quantitative approaches towards assessing organizational performance
Consequences of goal ambiguity in public organizations
Performance control and public organizations
Bureaucratic red tape and organizational performance: testing the moderating role of culture and political support
All that glitters is not gold: disaggregating networks and the impact on performance
Network evolution and performance under public contracting for mental health services
The design and management of performance-based contracts for public welfare services
Outsourcing government information technology services: an Australian case study
International comparisons of output and productivity in public service provision: a review
Public management and government performance: an international review
What drives global e-government? An exploratory assessment of existing e-government performance measures
Public management and organizational performance: an agenda for research
Table of Contents provided by Publisher. All Rights Reserved.

Public Service Performance

Perspectives on Measurement and Management

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

Other Editions and Formats

Hardcover

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