All Business Is Personal

One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

By: Joseph A. Michelli

Write A Review

Hardcover | 13 May 2025

At a Glance

Hardcover
256 Pages

Dimensions(cm)
22.86 x 15.24 x 2.54

Hardcover

RRP $55.00

$54.99

or 4 interest-free payments of $13.75 with

or

Ships in 5 to 10 business days

From organizational consultant and bestselling author Joseph Michelli, a close look at the groundbreaking practices at Amazon’s One Medical, revealing the key strategies that make them a revolutionary force in healthcare and an inspiration for all industries.

What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back for more and sending their friends and family?

Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare, All Business Is Personal gives readers tools to blend the powerful benefits of today’s rapidly improving technology with individuals’ unique talents, all in the name of providing only the best for their customers. Readers will learn:

How to increase the value provided to colleagues, customers, and business partners
Examples of how to make the customer experience easier, more accessible, and more successful
An iterative process for thoughtfully designing the customer experience
The importance of growing your people first before growing your business to develop a sustainable and high-performing organization

All Business Is Personal is your roadmap for blending people and technology to elevate the employee and customer experiences, drive repeat business, garner word-of-mouth referrals, and ensure sustainable organic growth.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $79.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.