Crisis Communication

VOLUME ONE: ORIGINS OF CRISIS COMMUNICATION RHETORICAL ORIGINS OF CRISIS COMMUNICATION Overview to Crisis Communication Crisis Communication - W. Timothy Coombs A Developing Field Crisis Communication - William Crandall, John Parnell and John Spillan Crisis Communication - W. Timothy Coombs CORPORATION APOLOGIA CBS versus Mobil Oil - G. Dionisopolous and S. Vibbert Charges of Creative Book-Keeping in 1979 Apologies and Public Relations Crises at Chrysler, Toshiba and Volvo - Keith Hearit Corporate Apologia - Keith Hearit When an Organization Speaks in Defense of Itself Corporate Publics and Rhetorical Strategies - Richard Ice The Case of Union Carbide's Bhopal Crisis Treachery by Any Other Name - Jeffrey Hobbs A Case Study of the Toshiba Public Relations Crisis IMAGE RESTORATION Image Restoration Theory - William Benoit A Theory of Image Restoration - William Benoit A Critical Analysis of USAir's Image Repair Discourse - William Benoit and Anne Czerwinski IMPRESSION MANAGEMENT Legitimation Endeavors - Maria Watkins Allen and Rachel Caillouet Impression Management Strategies Used by an Organization in Crisis Managing Organizational Legitimacy - Joseph Massey Communication Strategies for Organizations in Crisis FOCUSING EVENT ValuJet fFight 592 - D. Fishman Crisis Communication Theory Blended and Extended WIDER VIEW OF STRATEGY Communicating through Crisis - David Sturges A Strategy for Organizational Survival Crisis Communication Strategies in the Media Coverage of Chemical Accidents - J. Sherry Holladay Crisis Situations, Communication Strategies and Media Coverage - Yi-Hui Huang A Multicase Study Revisiting the Communicative Response Model Communications Strategies in Crisis - Patrick Lagadec Communicating in a Crisis - Valerie Noel Choosing the Right Vehicle Communicating with Stakeholders during a Crisis - Keri Stephens, Patty Callish Malone and Christine Bailey Evaluating Message Strategies MARKETING TIES TO CRISIS COMMUNICATION Consumer Reaction to Negative Publicity - Dwane Dean Effects of Corporate Reputation, Response and Responsibility for a Crisis Event Further Information on Consumer Perceptions of Product Recalls - John Mowen Corporate Social Responsibility and Consumers' Attributions and Brand Evaluations in a Product-Harm Crisis - Jill Klein and Niraj Dawar VOLUME TWO: THEORY DEVELOPMENT IN CRISIS COMMUNICATION CONTINGENCY THEORY Making Sense in Crisis Communication - Yan Jin How publics' Crisis Appraisals Influence Their Negative Emotions, Coping Strategy Preferences and Crisis Response Acceptance Emotions Matter in Crisis - Hyo Kim and Glen Cameron The Role of Anger and Sadness in the Public's Response to Crisis News Framing and Corporate Crisis Response The Effects of Threat Type and Duration on Public Relations Practitioner's Cognitive, Affective and Conative Responses to Crisis Situations - Yan Jin and Glen Cameron Integrated Crisis Mapping - Yan Jin , Augustine Pang and Glen Cameron Towards a Publics-Based, Emotion-Driven Conceptualization in Crisis Communication SITUATIONAL CRISIS COMMUNICATION THEORY Choosing the Right Words - W. Timothy Coombs The Development of Guidelines for the Selection of the 'Appropriate' Crisis Response Strategies Restoring Reputations in Times of Crisis - An-Sofie Claeys, Veolien Cauberghe and Patrick Vyncke An Experimental Study of the Situational Crisis Communication Theory and the Moderating Effects of Locus of Control Helping Crisis Managers Protect Reputational Assets - W. Timothy Coombs and J. Sherry Holladay Initial Tests of the Situational Crisis Communication Theory The Negative Communication Dynamic - W. Timothy Coombs and J. Sherry Holladay Exploring the Impact of Stakeholder Affect on Behavioral Intentions An Empirical Analysis of Image Restoration - Timothy Coombs and Lainen Schmidt Texaco's Racism Crisis Stakeholder Attributions in Crises - Andreas Schwarz The Effects of Co-Variation Information and Attributional Inferences on Organizational Reputation Message Strategies and Forgiveness during Crises - Bitt Beach Moon and Yunna Rheem Effects of Causal Attributions and Apology Appeal Types on Forgiveness Situational Crisis Communication Theory - W. Timothy Coombs RHETORICAL ARENA Apologizing in a Globalizing World: Crisis Communication and Apologetic Ethics - Finn Frandsen and Winni Johansen DISCOURSE OF RENEWAL Effective Crisis Management through Established Stakeholder Relationships - Robert Ulmer Malden Mills as a Case Study Expanding the Parameters of Crisis Communication - Matthew Seeger, Timothy Sellnow and Robert Ulmer From Chaos to Renewal COMPLEXITY Symmetry, Contingency, Complexity - Priscilla Murphy Accommodating Uncertainty in Public Relations Theory PRACTITIONER FOCUS How Do the News Media Frame Crisis? A Content Analysis of Crisis News Coverage - Seon-Kyoung An and Karla Gower Stormy Weather - Laura Arpan and Donnalyn Pompper Testing 'Stealing Thunder' as a Crisis Communication Strategy to Improve Communication Flow between Organizations and Journalists Crisis Response and Crisis Timing Strategies - An-Sofie Claeys and Verolien Cauberghe Two Sides of the Same Coin Crisis Planning and Preparation in the Unites States Tourism Industry - Lori Pennington-Gray et al The Role of Human Resource Development Competencies in Facilitating Effective Crisis Communication - Anne Reilly Public Relations and Crisis Communication - Matthew Seeger, Timothy Sellnow and Robert Ulmer Organizing and Chaos VOLUME THREE: CRISIS COMMUNICATION CONNECTS WITH OTHER STRATEGIC COMMUNICATION FIELDS ISSUES MANAGEMENT An Integrated Symmetrical Model for Crisis Communications Management - Alfonso Gonzalez-Herrero and Cornelius Pratt Issue Management as a Post-Crisis Discipline - Tony Jaques Identifying and Responding to Issue Impacts beyond the Crisis Issue Management and Crisis Management - Tony Jaques An Integrated, Non-Linear, Relational Construct Issues Management and Crisis Communication - Robert Heath Preparing for the Worst Anticipatory Model of Crisis Management - Bolanle Olaniran and David Williams RISK COMMUNICATION Anticipating or Precipitating Crisis? Health Agencies May Not Be Heeding Best Practice Advice in Avian Flu Press Releases - Elizabeth Johnson Avery and Sora Kim Effective Communication during an Influenza Pandemic - Barbara Reynolds and Sandra Crouse Quinn The Value of Using a Crisis and Emergency Risk Communication Framework Crisis and Emergency Risk Communication in a Pandemic - Sandra Crouse Quinn A Model for Building Capacity and Resilience of Minority Communities Toward a Synthesis Model of Crisis Communication in the Public Sector - J. Suzanne Horsley and Randolph Barker An Initial Investigation Crisis and Risk Approaches to Emergency Management Planning and Communication - Robert Heath, Jaesub Lee and Lan Ni The Role of Similarity and Sensitivity Strategic Risk Communication - Michael Palenchar and Robert Heath Adding Value to Society REPUTATION MANAGEMENT AND CORPORATE SOCIAL RESPONSIBILITY Agenda-Setting Effects of Business News on the Public's Image and Opinions about Major Corporations - Craig Carroll and Maxwell McCombs Protecting Organization Reputations during a Crisis - W. Timothy Coombs The Development and Application of Situational Crisis Communication Theory Sustainability - W. Timothy Coombs A New and Complex 'Challenge' for Crisis Managers Unpacking the Halo Effect - W. Timothy Coombs and J. Sherry Holladay Reputation and Crisis Management Media Reputation as a Strategic Resource - David Deephouse An Integration of Mass Communication and Resource-Based Theories Effects of Apologies and Crisis Responsibility on Corporate and Spokesperson Reputation - Joost Verhoeven et al CRISIS LEADERSHIP Linking Crisis Management and Leadership Competencies - Lynn Perry Wooten and Erika Hayes James The Role of Human Resource Development VOLUME FOUR: CRISIS COMMUNICATION EVOLVES: DIGITAL CHANNELS, GLOBALIZATION AND CRITIQUES DIGITAL CHANNELS Websites Internet-Based Communication in Crisis Management - Danielle Perry, Maureen Taylor and Marya Doerfel The Diffusion of Traditional and New Media Tactics in Crisis Communication - Maureen Taylor and Danielle Perry SOCIAL MEDIA Intention to Comply with Crisis Communicated via Social Media - Karen Freberg Is the Medium the Message? Perceptions of and Reactions to Crisis Communication via Twitter, Blogs and Traditional Media - Friederike Schultz, Sonja Utz and Anja Goritz How Public Use Social Media to Respond to Blame Games in Crisis Communication - Andreas Schwarz The Love Parade Tragedy in Duisburg, 2010 Effects of Narratives, Openness to Dialogic Communication and Credibility on Engagement in Crisis Communication through Organizational Blogs - Sung-Un Yang, Minjeong Kang and Philip Johnson Crisis in a Networked World - Leysia Palen et al Features of Computer-Mediated Communication in the April 16, 2007, Virginia Tech Event Examining the Role of Social Media in Effective Crisis Management - Yan Jin, Brooke Fisher Liu and Lucinda Austin The Effects of Crisis Origin, Information Form and Source of Publics' Crisis Response PARACRISIS The Paracrisis - W. Timothy Coombs and J. Sherry Holladay The Challenges Created by Publicly Managing Crisis Prevention Paracrisis - W. Timothy Coombs GLOBALIZATION AND CRISIS COMMUNICATION When in Rome? The Effects of Spokesperson Ethnicity on Audience Evaluation of Crisis Communication - Laura Arpan Six Years and Counting - Falguni Sen and William Egelhoff Leaning from Crisis Management at Bhopal Crisis Communication as a Multilevel Game - Kristina Lindholm and Eva-Karin Olsson The Muhammad Cartoons from a Crisis Diplomacy Perspective After the Tsunami - Nigel Jackson Crisis Communication in Finland and Sweden Crisis Communicative Strategies in Taiwan - Yi-Hui Huang, Ying-Hsuan Lin and Shih-Hsin Su Category, Continuum and Cultural Implication Audience-Oriented Approach to Crisis Communication - Betty Kaman Lee A Study of Hong Kong Consumers' Evaluations of an Organizational Crisis Flying Different Skies - M. Pinsdorff How Cultures Respond to Airline Disaster CRITICAL VIEWS OF CRISIS COMMUNICATION Liability Means Never Being Able to Say You're Sorry - Lisa Tyler Corporate Guilt, Legal Constraints and Defensiveness in Corporate Communication What Is a Public Relations 'Crisis'? Refocusing Crisis Research - M. Kent