Backstage Pass for Trainers, Facilitators, and Public Speakers

Preface and Acknowledgments About the Author Introduction 1. Preparation Precedes Success Clear Communication: Exceeding Expectations Questions and Answers Minmizing the Chance for Misunderstanding Tailoring Programs: One Size Does Not Fit All Preparing Handouts Organizing for a Relaxed Delivery Do's and Don'ts 2. Little Things Mean a Lot Sleep for Efficiency Eat for Sustained Energy Dress for Success Pack Light and Catch the Early Train Questions and Answers Packing Checklist Sharing Book Resources Heading off Equipment Trouble Hydration - Wet Your Whistle to Whet Your Brain Do's and Don'ts 3. Lights, Camera, Action! Readying the Facility Materials Start Before You Begin Questions and Answers Crutches to Stay Calm - and On Course Room Set Up - The Good, The Bad, and The Adjustments Seating Participants for Great Results Distributing Handouts and Materials Charts, Slides and Overheads Grand Entrances Do's and Don'ts 4. Quick- Let 'Em Love You! Gaining Acceptance Building Audience Rapport Vulnerability Establishing Common Ground Friendly is good, Familiar is Not Acknowledging Knowledge and Know-How Working Around Personal Quirks Questions and Answers Honoring Audience Expertise Increasing Visibility Changing an Audience's Point of View Agendas and Overviews Introductions and Openers Positive Communication Do's and Don'ts 5. Put Teeth into Your Technique Purpose Drives Process Question and Answers Delivering the Main Course: Information, Skills and Message Limiting Content Reflections and Connections Motivating an Audience Generating New Thinking Understanding: Taking the Road Less-Traveled Non-Verbal Communication Small Groups to Enliven Learning Timing Group Work Maintaining Involvement Regaining Attention Ensuring Active Participation Tight Parameters to Ensure Success Do's and Don'ts 6. Enthrall 'Em All Job I: Make Time Disappear Infusing Excitement into Sessions Variety as a Vehicle Monitoring an Audience The 1-2-3 Rule Questions and Answers Introductions Set the Tone Change of State Movement, More than a Sign of Life: The Glue for Learning Energizers Breaks Putting Lecture In Its Place Covering Volumes of Content: Alternatives Methods Accountability in Group Work Group Size Visuals to Enhance Meaning Directing Attention Applying Content Handling Questions Do's and Don'ts 7. Rave Reviews: Making Sure You Still Have an Audience Left After Break Appeal Fun Comfort Mystery Finesse Questions and Answers When You Don't Have the Answer Building Fun Into Learning Creating Physical and Emotional Comfort Prizes and Rewards Meaningful Mixers Time and Organization Handling Difficult Audiences Humility Setting Yourself Apart Do's and Don'ts 8. That's a Wrap! The LASTing Impression Questions and Answers The 3 Features of a Quality Closer Audience Awareness of Session Gains Review, Rehearsal, Application Positive Endings Do's and Don'ts 9. Make it a Great Plant, Then Keep Weeding, Watering and Talking to It Sweet Consistency - An Allusive Target Inviting Improvement Informal Feedback Formal Feedback Collegial Feedback Do's and Don'ts References Index