Quality Is Personal

A Foundation For Total Quality Management

By: Harry Roberts

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Paperback | 23 November 2010 | Edition Number 1

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176 Pages

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22.86 x 15.24 x 1.27

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In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at AT&T, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company.

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You Can Find This Book In

Non-Fiction Business & Management Management & Management Techniques Management of Specific Areas Production of Quality Control Management Quality Assurance QA & Total Quality Management TQM Organisational Theory & Behaviour Time Management Self-Help, Personal Development & Practical Advice Advice on Careers & Achieving Success

Foreword
Tips for the Reader
Acknowledgments
Introduction
Quality, Personal Quality, and Personal Quality Checklists	p. 1
How to Get Started on Your Own Personal Quality Checklist	p. 27
Experiences with Personal Quality Checklists	p. 45
Other Routes to Personal Quality Improvement	p. 61
Beyond Personal Quality	p. 109
Conclusion	p. 131
Appendix: Elementary Statistics Tutorial Based on Personal Quality	p. 133
Index	p. 161
About the Authors	p. 169
Table of Contents provided by Blackwell. All Rights Reserved.

Quality Is Personal

A Foundation For Total Quality Management

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

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