Process Management

A Guide for the Design of Business Processes

By: Jörg Becker, Martin Kugeler, Michael Rosemann

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eText | 5 June 2013 | Edition Number 1

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Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state of the art of organization theory and information management. This is done by following individual stages of a process model which has already successfully proved in practice. The progress of the project is described by a continuous case study which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.