Practitioner

A Public Sector Perspective

By: Ake GrÃ¶nlund, T. Kauranne (Contribution by), F. Hartkamp (Contribution by)

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Paperback | 26 June 2000

At a Glance

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276 Pages

Dimensions(cm)
23.5 x 15.88 x 1.91

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Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations.
Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking 'How do you make things work in your organisation and in relation to your customers or users?' By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations.
Lots of examples are provided, giving tips on how to avoid many of the pitfalls you might meet along the way, and showing you how to diagnose potential problems and find ways of dealing with them effectively.

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tIntroduction.- I
The Tale of the Dozen Challenges Challenge
Start Up.- Challenge
Thousands of Pages.- Challenge
Messy Appearance.- Challenge
Parallel Systems.- Challenge
Choosing the Future Technical Platform.- Challenge
Cross-Departmental Integration of Data Resources.- Challenge
Staff Motivation.- Challenge
Poor Usability.- Challenge
Where is the Payoff?- Challenge 1
What is our Role?- Challenge 1
Where are the Users?- Challenge 1
Managing Administrative Tribes
Conclusions from the Dozen Challenges.- II
Electronic Service Management: Introduction
Cities and the Local Information Society
Conclusions from the Cookbook
Acknowledgements
References
Appendix
Table of Contents provided by Publisher. All Rights Reserved.

Practitioner

A Public Sector Perspective

At a Glance

Paperback

Shipping

How to return your order

Defective items

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