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Practical Benchmarking: The Complete Guide

A Complete Guide

By: Mohamed Zairi, P. Leonard

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Hardcover | 31 May 1994

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Hardcover
276 Pages

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24.77 x 17.15 x 1.91

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by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America. This is commendable and reassuring and must show that there is significant interest in the approach and that it works. What is missing, however, are books and reference material that are not solely prepared in the US where benchmarking started. Theses would include examples of applications relevant to the local area and industries. They would include references to articles written about benchmarking appearing in local publications. In this fashion those interested would have near hand case histories of the use of benchmarking and therefore become encouraged to use the technique. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark ing to a wide range of examples. But they have not stopped there. Their text includes treatment of a number of related facets of benchmarking that makes this a fairly thorough text.

Industry Reviews

... highly recommended for both the beginner and the practitioner. - The Benchmark

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Non-Fiction Business & Management Management & Management Techniques Management of Specific Areas Production of Quality Control Management Engineering & Technology Mechanical Engineering & Materials Mechanical Engineering

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Paperback

Published: 16th December 2012

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Foreword
Preface
Competing in a modern business environment: what does it mean?	p. 3
The total quality movement: where did it start, what does it mean, and how does it affect business organizations?	p. 12
Origins of benchmarking and its meaning	p. 22
Benchmarking - an all encompassing tool	p. 28
Benchmarking - the strategic tool	p. 34
Types of benchmarking	p. 47
Benchmarking, benchmarking processes	p. 51
Data collection approaches	p. 68
The translation of benchmarking to business results	p. 75
The link between benchmarking and performance measurement	p. 81
Choosing partners for effective benchmarking	p. 95
Benchmarking applications	p. 103
Critical factors in benchmarking	p. 189
How to avoid pitfalls	p. 199
Benchmarking in the future	p. 206
Profile of the organizations who have promoted benchmarking	p. 225
A review of key publications on benchmarking	p. 235
References	p. 253
Index	p. 258
Table of Contents provided by Blackwell. All Rights Reserved.

Practical Benchmarking: The Complete Guide

A Complete Guide

At a Glance

Hardcover

Industry Reviews

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How to return your order

Defective items

You Can Find This Book In

Other Editions and Formats

Paperback

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