Performance Management 2/E

Introduction
1. Performance Management: An Overview
Whatâs Wrong with This Picture?
Is There Hope?
Performance Management: What Is It?
What Performance Management Isnât
Whatâs the Payoff for Using Performance Management?
Managerâs Checklist for Chapter 1
2. The Challenge of Performance Management
Why Do So Many People Try to Avoid Performance Management?
Criteria for Performance Management That Works
When Performance Management Approaches Donât Work
Managerâs Checklist for Chapter 2
3. Performance Management as a System
What Is a System?
The Components of a Performance Management System
Where Performance Management Fits into the Big Picture
Managerâs Checklist for Chapter 3
4. Getting Ready: Preparing to Start the Process
Gathering Your Information
Preparing and Educating Staff
Managerâs Checklist for Chapter 4
5. Performance Planning: Setting Targets
Some Issues
An Overview of the Performance Planning Process
The Performance Planning Meeting
The Follow-Up
An Optional Step: Action Planning
Managerâs Checklist for Chapter 5
6. Ongoing Performance Communication
The Purpose
The Outcomes (Communication + Deliverables)
Formal Methods
Informal Methods
People Techniques
Communication in Action
Managerâs Checklist for Chapter 6
7. Data Gathering, Observing, and Documenting
Why Do We Gather Data and Observe?
What Do We Gather? What Do We Document?
Managerâs Checklist for Chapter 7
8. Three Approaches to Evaluating Performance
The Dilemma of Individual Performance Appraisal
Rating Systems
Ranking Systems
Appraisal by Objectives and Standards
Managerâs Checklist for Chapter 8
9. The Performance Appraisal Meeting
What Makes the Process Work?
Preparing and Scheduling
The Appraisal Meeting
Managerâs Checklist for Chapter 9
10. Performance Diagnosis and Improvement: The Key to Success
Causes of Success and Less-Than-Success
The Performance Diagnosis/Improvement Steps
The People Process
Managerâs Checklist for Chapter 10
11. Performance Management and Discipline
The Meaning of Discipline
Principles of Disciplinary Action
The Purpose of Disciplinary Action/Consequences
The Progressive Discipline Steps
Disciplinary Process in Action
Managerâs Checklist for Chapter 11
12. If Itâs So Easy, Why Isnât âItâ Getting Done? Answers to Common Objections
Iâm Too Busy and You Are Asking Me to Do More Work
The System Weâre Forced to Use Is Dreadful. Itâs a Wasteful Paper Chase.
My Employees Hate the Appraisal Process
If I Use a Cooperative Approach, Employees Will Take Advantage and I Will Lose Power
Unless I Can Use Performance Appraisal to Reward Employees (Pay for Performance), Thereâs No Point
Employees Wonât Like Me or Get Angry if I Have to Tell Them They Need to Improve
Human Resources Wonât Let Me Manage Performance Properly
Managerâs Checklist for Chapter 12
13. People Process, People Techniques
Your People Mindset
Essential Interpersonal Skills
Managerâs Checklist for Chapter 13
14. Human Resources and Performance Management
A True Story
Departments and Performance Management and Appraisal
What Should HRâs Role Be in Performance Management?
Managerâs Checklist for Chapter 14
15. Revamping Performance Management Across the Enterprise
First, the Errors
Solutions for Revamping the Performance Management System
Managerâs Checklist for Chapter 15
16. Performance Management in Action
The First Step Toward Improving Performance Management
Agreeing on Goals and Objectives
Planning Performance with Staff
Communicating About Progress and Solving Problems
Preparing for the Yearly Review
Reviewing and Evaluating
The Outcomes
Closing Comments
Managerâs Checklist for Chapter 16
Epilogue
Index