Operations and Process Management

Master the core subject principles of business operations and processes

Operations and Process Management 7th edition is the ultimate text for those wishing to successfully manage business operations, equipping you with the critical and practical tools to manage business operations successfully. A must-read textbook for students who want to embark on a career in the field of operations, it approaches each topic from a managerial perspective, providing a relevant, real-world understanding of the core principles of the subject.

With a range of examples, frameworks and techniques incorporated in each chapter, the book is designed to help you better analyse existing operations and understand ways to deal with operational and process challenges.

Key features:

• Updated case studies drawing from a diverse range of industries and organisations from around the globe.
• New & Responsible Operations' sections, introduced in all chapters, highlighting the ethical, social and environmental issues associated with operations decisions.
• A focus on recent developments reflecting the shifting operations environment, including the implications of hybrid working, increased volatility in supply chains, and updated coverage of agile project management.
• This text is for everyone wanting to understand the nature, principles and practice of operations and process management. It is aimed primarily at students with some management experience or those about to begin their career in management.

About the Authors

Nigel Slack is an Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University, and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant, and writer with a wide experience in many sectors.

Alistair Brandon-Jones is a Full Chaired Professor in Operations and Supply Chain Management, and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University.

Nicola Burgess is Professor of Operations Management at the School for Business and Society, University of York. Nicola has worked extensively with public sector organisations and so brings her understanding of operations management and improvement in a public sector context. Nicola is also a visiting scholar at Warwick Business School, University of Warwick.