Operational support and analysis

ITIL intermediate capability handbook

By: Stationery Office, Alison Cartlidge

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Paperback | 4 November 2013 | Edition Number 2

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Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

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