Operational Performance Measurement

"This book will add measurably to the success of those businesses and managers who read and apply it." -John L. Mariotti, President and CEO, The Enterprise Group "Imagine a pilot trying to fly an airplane with all its instruments blacked out. How would he navigate? In Operational Performance Measurement: Increasing Total Productivity, Will Kaydos shows you how to build the instruments you need to keep your organization running efficiently and headed in the right direction." -Bruce Sheridan, General Electric Mortgage Insurance Company "Operational performance measurement works! In ten months, our performance measurement system enabled us the reduce defects 35%, increase productivity 15%, cut order cycle time by one-third, and increase sales at least 10%." -Jim Dickson, President, Consolidated Engravers "Will Kaydos speaks to the reader as manager-to-manager. He blends just enough theory with sound advice and actual cases to clarify a very complex subject. Operational Performance Measurement: Increasing Total Productivity is a practical handbook for the manager who wants to achieve real world results. I recommend it very highly." -J.V. Gilmour, Corporate Controller, Harried & Henderson Yarns, Inc. "Whether you read the book to gain a cursory understanding of performance measurement or whether you use it as an operational guide, referring to the grids and case studies in the back, this book is sure to help guide you through your performance measurement process." -Arthur Andersen, barnesandnoble.com ..."masterfully combines performance measurement theory with an exciting new measurement framework that can be applied to any business activity. It explores how to design and develop performancemeasurement systems that significantly increase productivity, quality, sales, and profits...Refreshingly pragmatic... a must read as it provides simple-to-follow guidelines for getting the most value out of your performance measurement system." -Perform, the Newsletter of Panoramic Business Views, Spring 1999 ..."stresses the need to coordinate the goals, the measures, the data collection, the feedback, and the action." -Roger W. Berger, Publications Chairman and Co-Editor of The Quality Management Forum