| List of Figures | p. xi |
| Aknowledgements | p. xii |
| p. 1 |
| Introduction | p. 3 |
| What are the aims of this book? | p. 4 |
| Headlines | p. 5 |
| Who is it for? | p. 7 |
| What is our stance, and what qualifies us to write this book? | p. 7 |
| Chapter outlines | p. 8 |
| Appendices | p. 11 |
| What is NLP? The æSix FacesÆ of the Field | p. 12 |
| About the titleà | p. 12 |
| The six faces of NLP | p. 13 |
| æPractical MagicÆ | p. 14 |
| Methodology | p. 16 |
| Philosophy | p. 18 |
| Technology | p. 19 |
| Commodity | p. 20 |
| Professional service | p. 23 |
| Conclusion: A working description of NLP | p. 24 |
| Organisational Applications of NLP | p. 25 |
| NLP in business: Visibility and invisibility | p. 25 |
| Conclusion | p. 34 |
| p. 35 |
| The Road to Santa Cruz | p. 37 |
| The story of NLP in context | p. 37 |
| Bandler, Spitzer, Perls and Satir | p. 41 |
| John Grinder | p. 44 |
| Discovering the Language of Change | p. 46 |
| Kresge College | p. 46 |
| A meeting of minds | p. 47 |
| The collaborators | p. 48 |
| What is the meta-model? | p. 50 |
| Appraising the meta-model | p. 52 |
| Conclusion | p. 56 |
| Exploring Inner Landscapes | p. 57 |
| Introduction | p. 57 |
| The role of the senses in making sense | p. 58 |
| The relationship between language and inner landscapes | p. 61 |
| Eye accessing cues | p. 62 |
| Sub-modalities | p. 63 |
| Representationalism: An excursion into epistemology | p. 66 |
| Conclusion | p. 68 |
| The Influences of Erickson and the Palo Alto Group | p. 70 |
| Milton Erickson | p. 70 |
| The Palo Alto Mental Research Institute (MRI) | p. 74 |
| Deconstructing constructivism | p. 75 |
| Categorisation | p. 76 |
| Metacommunication | p. 78 |
| Constructivist ideas in NLP | p. 80 |
| Reframing | p. 82 |
| Conclusion | p. 83 |
| Gregory Bateson and Cybernetics | p. 85 |
| Gregory Bateson | p. 85 |
| Bateson's influence on NLP | p. 87 |
| Cybernetics: The Macy Conferences | p. 90 |
| Circular causality and feedback | p. 92 |
| Second-order cybernetics | p. 94 |
| The Presuppositions of NLP | p. 97 |
| What are the presuppositions? | p. 98 |
| The roots of NLP presuppositions in cybernetic thinking | p. 99 |
| The TOTE and computer metaphors | p. 104 |
| The wisdom of the unconscious | p. 107 |
| The presuppositions; a revision? | p. 108 |
| Summary | p. 109 |
| p. 111 |
| æUseful versus TrueÆ - Theory, Knowledge and Pseudoscience | p. 113 |
| What is ætheoryÆ? | p. 113 |
| Useful versus true | p. 116 |
| The difference between what do people do, and what they say they do | p. 117 |
| Dual process theories | p. 118 |
| Alternative forms of knowledge | p. 119 |
| Science and magic: Is NLP æpseudoscienceÆ? | p. 124 |
| æIt works!Æ | p. 125 |
| Conclusion | p. 128 |
| What Does Research Say About NLP? | p. 129 |
| Findings from relevant disciplines | p. 129 |
| Evaluation from within NLP | p. 130 |
| Independent research into NLP's claims | p. 132 |
| The National Research Council studies | p. 136 |
| Review | p. 138 |
| Communities of practice | p. 142 |
| Conclusion | p. 143 |
| NLP and Ethics - Outcome, Ecology and Integrity | p. 144 |
| Introduction | p. 144 |
| æManufacturingÆ trust | p. 145 |
| All communication is hypnosis | p. 147 |
| Ethical codes and ethical reasoning | p. 149 |
| A conceptual framework | p. 151 |
| Outcome and ecology | p. 152 |
| Ends and means | p. 154 |
| Integrity | p. 156 |
| Influencing ethically | p. 157 |
| Conclusion | p. 159 |
| NLP as a Movement - Values and Discourse | p. 161 |
| NLP as self-help | p. 162 |
| The Wild West: Mavericks and pioneers | p. 168 |
| Is NLP a cult? | p. 170 |
| Conclusion | p. 174 |
| p. 175 |
| Synthesis | p. 177 |
| What are the answers to our core questions? | p. 177 |
| What is NLP? | p. 177 |
| Where and for what can I best use it? | p. 178 |
| What is it based on? | p. 179 |
| Where did it come from? | p. 180 |
| Why is it sometimes so hard to grasp what it's about? | p. 181 |
| Is there any research behind it? | p. 181 |
| How can the claims made by practitioners be assessed? | p. 182 |
| Does it have any theory? | p. 182 |
| Is it æpseudoscienceÆ? | p. 183 |
| Why doesn't NLP work with emotions? | p. 184 |
| Is it manipulative? | p. 184 |
| Is NLP a cult? | p. 185 |
| What does it offer to HRD? | p. 185 |
| Quo Vadis? | p. 188 |
| At a crossroads | p. 188 |
| Entropy? | p. 189 |
| The seeds of its own destruction? | p. 191 |
| Renaissance? | p. 193 |
| Appendices | p. 196 |
| A timeline of NLP | p. 196 |
| Precursors | p. 196 |
| Origins | p. 197 |
| Development | p. 198 |
| At a crossroads | p. 199 |
| NLP training levels | p. 200 |
| Weblinks | p. 201 |
| Notes | p. 202 |
| Bibliography | p. 215 |
| Index | p. 229 |
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