Contents
Foreword ................................................................................................xi
Acknowledgments ................................................................................ xv
Author .................................................................................................xvii
Introduction .........................................................................................xix
Section i Millennials in the Workplace
chapter 1 The Millennial Challenge .................................................. 5
Millennials Are Different from Every Other Generation
in the Workplace ...........................................................................6
Leaders Struggle to Successfully Manage Millennials ............8
Businesses Are Placing Emphasis on the Wrong
Activities to Motivate Millennials ..............................................9
Bringing It All Together ............................................................10
Endnotes ......................................................................................11
chapter 2 Generational Diversity ..................................................... 13
Millennialsâ"Born 1980 to 1999 ...............................................14
Generation Xâ"Born 1965 to 1979............................................16
Baby Boomersâ"Born 1946 to 1964 .........................................18
Ideologies and Preferences ....................................................... 20
Bringing It All Together ............................................................22
Endnote ........................................................................................22
chapter 3 The 12 Types of Millennials in the Workplace .............. 23
The Self-Centered Celebrity ......................................................24
The Steady Deliverer ...................................................................25
The Know-It-All ..........................................................................26
The High Performer .................................................................. 28
The Social Media Queen ............................................................29
The Technology Wiz .................................................................. 30
The Victim ...................................................................................31
The Grinder .................................................................................32
The Iâm Too Good for That ........................................................33
The Reliable Buddy .................................................................... 34
The Apathetic Underachiever ...................................................35
The Frustrated Producer ............................................................36
Bringing It All Together ............................................................37
Section ii everything Has changed
chapter 4 Itâs NOT about the Money!!! ............................................ 43
The Three Drivers of Engagement ............................................45
Time ............................................................................................. 46
Experience ...................................................................................47
Consistent Direction ................................................................. 48
Bringing It All Together ............................................................49
Endnotes ......................................................................................49
chapter 5 Transforming Operations to Meet the Needs of Today ..... 51
Traditional Management versus Agile Leadership ................52
Empower Employees to Use Their Unique Talents ...........53
Analyze Problems from Various Perspectives .................. 54
Encourage Members to Display an Intellectual
Curiosity ..................................................................................55
Fixed Mindset versus Growth Mindset ...................................55
Encourage Freedom to Explore............................................57
Endorses a Learning Culture ...............................................57
Promote a Collective Approach toward Success ...............58
Business Silos versus a Collaborative Culture ........................59
Build Trust and Allow People to See Issues from
Various Perspectives ..............................................................61
Foster Positive Energy and Eliminate Complacency ........62
Streamline Interdepartmental Projects and
Cross-Functional Responsibilities .......................................62
Maintaining Status Quo versus Embracing Change .............63
Proactive Leadership ............................................................ 64
Execute on Your Vision, Donât Just Talk about It ............. 64
Be Unrelenting in Your Focus ..............................................65
Bringing It All Together ............................................................65
Endnotes ..................................................................................... 66
chapter 6 Uber, Lyft, Airbnb, and Millennials ............................... 67
Technology and Innovation ..................................................... 68
Teamwork and Collaboration ...................................................69
Communication Mediums and Sharing Information ...........71
Productivity over Tradition and Formalities ..........................72
The Value of Time .......................................................................73
Appearance and Attire ...............................................................74
Commitment to the Company .................................................74
Intangibles ...................................................................................75
Bringing It All Together ............................................................76
Endnotes ......................................................................................76
Section iii Beyond the Horizon
chapter 7 SSSSHHHHHH ... Little Known Secrets ........................ 81
Secrets about You (The Boss) ....................................................82
They Want You to Fire the A$$hole ....................................82
Employee Benefits Have Changed and You Need
to Adapt ...................................................................................83
Your Words Mean Nothing without Action ..................... 84
Secrets about Them (Millennials) .............................................85
They Have a FOMO on Information ...................................85
They Need to Be Part of the Big Picture and Not Just
Fulfill a Role ........................................................................... 86
They Donât Have Engaging Experiences,
So They Lose Interest in the Company ...............................87
Secrets about the Business .........................................................87
Engaging the Entire Workforce Is the Only Way to
Have Enduring Business Results ........................................ 88
Building Sustainability Is More Important than
Short-Term Profits..................................................................89
Incorporating Technological Advances Is Critical .......... 90
Bringing It All Together ............................................................91
Endnote ........................................................................................91
chapter 8 Adapt or Die ..................................................................... 93
Technology and Innovation ......................................................95
Changing Communication Mediums .................................... 96
Smartphones, Social Media, and Sharing Information ........97
Working in a Remote Environment .........................................98
Priorities in the Workplace ...................................................... 99
Intangibles ................................................................................ 100
Bringing It All Together ..........................................................101
Endnotes ....................................................................................102
chapter 9 We Are Managers Not Magicians ................................. 103
Bringing It All Together ..........................................................105
Section iV Making changes, taking Action
chapter 10 Motivating Millennials .................................................. 109
5 Tips for Communicating Feedback to Millennials ...........111
10 Ways to Compensate Millennials That Donât Involve
Money .........................................................................................112
5 Keys to Effectively Recognizing Millennial
Contributions ............................................................................115
10 Ways to Increase Millennial Loyalty and
Commitment to Your Organization ......................................116
5 Reasons Millennials Quit and What You Can Do to
Stop Them ..................................................................................119
5 Tips for Motivating Melancholy Millennials ...................121
Endnotes ................................................................................... 122
chapter 11 Combining Generations and Producing Results ......... 123
Five Reasons Other Generations Drive Millennials
Crazy ......................................................................................... 124
Five Reasons Millennials Think Differently than
Previous Generations . . . and How You Can Leverage
This for Good ........................................................................... 126
Five Tips on How to Balance Communication
Preferences Amongst Generations ........................................ 128
Teamwork and Collaboration: Five Tips on How to
Blend Generational Preferences ..............................................130
Combining Millennials and Baby Boomers: Five
Differences That You Will Inevitably Encounter . . . and
How to Manage Them ..............................................................132
Millennials Managing Baby Boomers: Five Keys to
Success ........................................................................................136
chapter 12 The Good, the Bad, and the Ugly .................................. 139
5 Millennial Myths ..................................................................140
10 Mistakes Leaders Make Managing Millennials . . . and
What You Can Do to Avoid Them .........................................142
5 Ways to Get Your Frontline Millennial Employees to
Care about Your Customers ....................................................144
5 Ways to Spot a Millennial Who Is Checked out . . . and
How to Get Them Back ............................................................145
5 Reasons Millennials Love Sharing Information ...............148
5 Ways to Leverage Technology to Get the Best out of
Millennials .................................................................................149
Endnotes ....................................................................................151
Conclusion .......................................................................................... 153
Index .................................................................................................... 155
