Managing Business Analysis Services

By: Barbara Davis

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Hardcover | 28 December 2012

At a Glance

Hardcover
248 Pages

Dimensions(cm)
23.5 x 15.88 x 2.54

Hardcover

$136.75

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This unique desk reference offers the information, models and guidance needed to plan and deliver complete, end-to-end business analysis services. Its step-by-step approach enables maximum utility of the business analysis (BA) role, development of more complete solutions for meeting the strategic goals of a business, and dramatic and sustainable improvements in project success rates. Managing Business Analysis Services: A Framework for Sustainable Projects and Corporate Strategy Success provides chief information officers, business analysis managers and consultants the information required to maximize the efficiency and productivity of technology projects, obtain higher returns on investment from BA services, reduce operating costs, and increase alignment of products to better serve the company or the client organization.

Industry Reviews

"If you are looking for a pragmatic, easy-to-apply guide that clearly articulates the benefits of strategic business analysis capability, Managing Business Analysis Services is an invaluable must read!" -Darren Radford, President & CEO, Aspire; "This is a great book that will definitely help CIOs, BA managers, and project managers increase their ROI on business analysis practice! It describes how to identify and correct issues within existing business analysis processes and models, and prescribes new steps to building a successful business analysis practice from the ground up." -Anoop Kadungath, Senior Manager-Projects, Cognizant Technology Solutions; "This guide offers any IT executive, BA manager, or project team valuable insights not found in your standard business analyst handbook. It is a great addition to any analyst's tool bag." -Jason P. Charvat, Author, Project & Program Management Evangelist, IAPPM

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Non-Fiction Business & Management Management & Management Techniques Project Management Business Strategy

Foreword	p. ix
Preface	p. xi
About the Author	p. xvii
Explosing Business Analysis Theories and Practices	p. 1
Misconceptions, Problems and the Average BA Model	p. 3
Common Misconceptions	p. 3
Centers of Excellence	p. 6
The Average Business Analysis Model	p. 8
Decomposing the Average BA Model Utilizing SWOT Analysis	p. 10
Five Critical Requirements Steps That Get Missed	p. 15
An Optimized Business Analysis Model	p. 25
Business Process Modeling	p. 27
Needs Analysis	p. 27
Stakeholder Alignment	p. 29
Benefits Realization Planning	p. 30
Requirements Planning	p. 38
Requirements Definition and Analysis	p. 45
Requirements Verification and Validation	p. 50
Requirements Management	p. 51
Benchmarking Requirements	p. 55
Tactical (Task-Oriented) Governance	p. 56
Business Analysis Stewardship	p. 61
Functional Governance	p. 67
The Organizational Impacts of Micromanagement	p. 68
Crisis and Opportunity	p. 75
Conclusion	p. 77
Introduction: Managing Business Analysis Services	p. 79
Organizational Structure	p. 83
Leadership	p. 86
Coordinating Resources	p. 92
Summary	p. 95
Resource Management	p. 97
Capacity Planning	p. 100
Talent Acquisition	p. 102
Defined Roles	p. 106
Resource Attrition	p. 110
Performance Management	p. 113
Building Organizational Capability	p. 113
Building Organizational Excellence through Manufactured Resource Maturity	p. 115
A Competency Model	p. 122
Key Performance Indicators	p. 130
Summary	p. 135
In Conclusion	p. 137
Technology Issues	p. 137
Business Continuity And Sustainability	p. 138
People + Process + Tools = Results	p. 139
The Role of Management in Quality Requirements	p. 142
Introduction: Creating Seamless Transition point Across Delivery and Engagement	p. 145
Service Delivery	p. 147
Billing for Service	p. 148
Service Expectations	p. 149
Defined Services	p. 151
Elements of an Effective Service Delivery Model	p. 154
Developing Effective Service Delivery Model	p. 167
Addressing Common Service Delivery Problems	p. 171
Summary	p. 175
Engagement Models	p. 177
Elements of the Engagement Model	p. 178
Types of Engagement Models	p. 183
Issues Encountered During Engagement	p. 186
Developing Effective Engagement Models	p. 190
Summary	p. 191
Conclusions About Service Delivery and Engagement Models	p. 193
Introduction: Transitioning to a Managed Business Analysis as a Service Model	p. 197
Determining Your Transition Strategy	p. 199
Vision	p. 200
Mission	p. 201
Success and Failure Criteria	p. 201
Planning Management and Fit Within the Organization	p. 202
Communication	p. 205
Leader Selection	p. 206
Selecting Quick Wins and Uniting the Team	p. 208
Implementation	p. 213
Change Management-In the Aftermath	p. 215
Keys to Success	p. 216
Conclusions About Transitioning to a Managed Business Analysis as a Service Model	p. 219
Epilogue	p. 221
Index	p. 225
Table of Contents provided by Ingram. All Rights Reserved.

Managing Business Analysis Services

At a Glance

Hardcover

Industry Reviews

Shipping

How to return your order

Defective items

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