Leading Total Quality

Management's Role in Aligning Leadership & Total Quality Practice

By: Orlando E. Blake PhD

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Paperback | 29 June 2003

At a Glance

Paperback
108 Pages

Dimensions(cm)
21.59 x 13.97 x 0.66

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$40.75

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How do some organizations consistently achieve high quality products and services? In concise and straightforward language, Dr. Blake explains how the best organizations combine total quality and great leadership practices to create and sustain total customer satisfaction.

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