Keeping Score

Using the Right Metrics to Drive World Class Performance

By: Mark Graham Brown

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Paperback | 30 October 2006 | Edition Number 1

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Paperback
224 Pages

Dimensions(cm)
22.9 x 15.2 x 1.19

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h3 Now In Paperback! /h3 h3 Develop an effective measurement system by targeting the vital few key measures! /h3 p b i Keeping Score: Using the Right Metrics to Drive World-Class Performance /i /b ensures that you look at the right measurements. Following a Baldrige approach, Mark Graham Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. He contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees - pinpointing the vital few key measures is the key to success. /p p This book will ensure that you correctly measure: ul li Customer satisfaction and value. /li li The quality of products and services before they reach the customer. /li li Employee satisfaction. /li /ul p b i Keeping Score /i /b will help you improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance. /p

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