ITSM Value Streams

Transform opportunity into outcome

By: David Billouz, Akshay Anand, Rajiv Dua

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Paperback | 22 June 2023

At a Glance

Paperback
202 Pages

Dimensions(cm)
24.41 x 16.99 x 1.4

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$59.39

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ITSM Value Streams is a comprehensive guide to organizations on how to effectively utilise IT services to achieve business outcomes. It emphasizes the importance of understanding the value streams that flow through an organization and how IT services can be configured and applied to co-create value between IT service providers and consumers. The book provides practical insights on how to identify and eliminate anti-patterns, while introducing ways of working that reduce waste and frustration. By focusing on the bigger picture and providing fast feedback, teams are able to improve their work and contribute to the overall success of the organization. This is an essential resource for people in IT service management, IT managers, IT service managers, consultants and offers the chance to learn how to apply value stream thinking to achieve their IT service management objectives and also to get familiar with value management concepts.

Industry Reviews

ITSM Value Streams is the perfect read for professionals seeking to excel in the service management world. With clear objectives in mind, it presents practical strategies to define valuable opportunities, expedite service component delivery, and minimize technical disruption. The book dives into effective practices that enhance performance, such as maximizing potential value, ensuring timely delivery, maintaining undisrupted operations, and optimizing cost and effort. Moreover, it provides valuable templates, tools, and techniques to identify and overcome impediments that hinder objectives, making it a really good resource for ITSM practitioners.

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