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ITIL Lifecycle Essentials : Your essential guide for the ITIL Foundation exam and beyond - Melanie Crawley Claire Agutter

ITIL Lifecycle Essentials

Your essential guide for the ITIL Foundation exam and beyond

By: Melanie Crawley Claire Agutter

eText | 19 October 2014 | Edition Number 1

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This text covers everything you need for the entry-level ITIL Foundation course, providing candidates with a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle. However, it also goes beyond this in providing practical guidance for when newly qualified practitioners enter the real world. Take the first step towards ITIL Certification with this essential guide.

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