Irreplaceable Service Manager

90 Day Road Map to Your Best Fixed-Op's Month Ever

By: Chris Collins

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Hardcover | 1 October 2019

At a Glance

Hardcover
170 Pages

Dimensions(cm)
21.59 x 13.97 x 1.12

Hardcover

$136.99

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When your service department is struggling to reach its goals and management is breathing down your neck, who can you turn to for help?

In The Irreplaceable Service Manager, Chris Collins provides you with the roadmap to exponentially improve your service department performance in 90 days or less. From maximizing Fixed Absorption and Customer Retention to optimizing Time Management and Labor Rates, Chris’s methods have proven to assist service managers determined to boost their service department results.

A sought-after dealership consultant and management expert, Chris offers a platform for action that helps service advisors and managers improve department operations by:

Recruiting a team of bulldogs who can make customers happy and ROI numbers soar

Utilizing his secrets to increase and maintain a high CSI level

Holding people responsible for their jobs to effectively impact time management

This book includes hundreds more tips and tricks that will enable you to transform your service department into a well-oiled, lucrative machine – while at the same time making you an Irreplaceable Service Manager.

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