| Preface and acknowledgements | p. vi |
| Acronyms and glossary | p. vii |
| Contributors | p. xiii |
| Introduction | p. 1 |
| Aims and objectives | p. 2 |
| Organisation and structure | p. 3 |
| Contextual framework | p. 7 |
| Development agendas and the place of ICTs | p. 7 |
| Development agendas | p. 7 |
| Case study: 'Across the wires th' electric message came, "He is no better; he is much the same"' (Richard Manning) | p. 12 |
| Information and knowledge societies | p. 19 |
| Technological interests and social change | p. 30 |
| Information and communication in development practices | p. 39 |
| Information and communication in development | p. 40 |
| Information in development practice | p. 53 |
| Effective communication in development practice | p. 61 |
| Access, understanding and relevance | p. 69 |
| The technologies: identifying appropriate solutions for development needs | p. 76 |
| ICTs: a conceptual framework | p. 77 |
| The capture and storage of information | p. 82 |
| Case study: The Greenstone Digital Library Software (Ian H. Witten and David Bainbridge) | p. 84 |
| Case study: The internet of things (Marco Zennaro) | p. 88 |
| The physical infrastrucure | p. 92 |
| Case study: Radio for education (David Hollow) | p. 102 |
| User interfaces and information sharing | p. 104 |
| Individuals and communities: debates over software and content | p. 114 |
| Conclusions | p. 119 |
| ICT4D implementation: policies and partnerships | p. 125 |
| Global ICT4D initiatives | p. 126 |
| Case study: The World Summit on the Information Society - a reflection (Mohamed Abida) | p. 142 |
| Case study: Telecentre 2.0. What's next? Almost anything (Mark Surman) | p. 146 |
| ICT4D national policies and strategies | p. 150 |
| Case study: ICT and education strategies in the Pacific (Michael Trucano) | p. 156 |
| Multi-stakeholder partnerships and the implementation of ICT4D initiatives | p. 159 |
| Case study: LifeLines India (Melissa Gabriel and Adrian Godfrey) | p. 162 |
| Delivering effective ICT4D partnerships | p. 170 |
| Practical applications | p. 177 |
| ICTs, enterprise and development | p. 177 |
| ICT industries and ICT use | p. 177 |
| ICTs and economic development | p. 179 |
| Case study: Telecoms in post-conflict Afghanistan and Liberia (Michael L. Best and Charles Kenny) | p. 182 |
| The scale of ICT use in the developing world | p. 185 |
| The macroeconomic impact of use | p. 188 |
| The microeconomic impact of use | p. 189 |
| Success factors for ICT use | p. 196 |
| Case study: Chilean ICT policies and micro-entrepreneurs (Dorothea Kleine) | p. 198 |
| ICT in education: catalyst for development | p. 206 |
| Introduction | p. 206 |
| Education in developing countries | p. 208 |
| Developing and implementing new educational models | p. 217 |
| Case study: ICT and education in Rwanda (Alphonse Uworwabayeho, Jolly Rubagiza, Edmond Were, and Rosamund Sutherland) | p. 228 |
| Case study: Eu-China GBEP - an ICT-supported system for school-based professional development (Bernadette Robinson) | p. 230 |
| External involvement in enhancing educational delivery | p. 238 |
| Conclusions | p. 242 |
| E-health: information and communication technologies for health | p. 249 |
| Introduction | p. 249 |
| Definitions of e-health | p. 251 |
| Historical development of e-health | p. 252 |
| The contemporary e-health landscape | p. 254 |
| Assessing the impact of e-health | p. 271 |
| Limitations of e-health | p. 274 |
| The future of e-health | p. 275 |
| Conclusions | p. 276 |
| E-government and e-governance | p. 283 |
| Introduction | p. 283 |
| E-government: its evolution and its challenges | p. 284 |
| The technologies | p. 289 |
| Case study: Local e-government services: Takalar, Indonesia (Martin Crow) | p. 294 |
| E-governance as management of IT implementations in government | p. 296 |
| E-governance as transformation of the relationship of government to citizens in an information society | p. 306 |
| Key issues in formulating a development- and reform-based e-governance strategy | p. 310 |
| Conclusions | p. 316 |
| Information and communication technologies for rural development | p. 321 |
| Introduction | p. 321 |
| Stakeholder issues | p. 323 |
| ICTs for rural development: beginnings | p. 327 |
| Emerging possibilities | p. 335 |
| Case study: The hole in the wall, or minimally invasive education (Sugata Mitra) | p. 340 |
| ICT4RD: some future scenarios | p. 346 |
| ICTs, knowledge management and a new shared vision for rural development | p. 351 |
| Conclusions | p. 360 |
| ICTs and development practices | p. 360 |
| Principles for effective ICT4D implementation | p. 363 |
| Towards a more effective global ICT4D agenda | p. 369 |
| Case study: Empowering youth in Jenin (Jonatan Stanczak, Ziad El-Khatib and Mohammad Moawia) | p. 372 |
| Index | p. 376 |
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