Human-Computer Interaction

1. Structure, Usability, Readership 1.1 Goals 1.2 How to work on Usability 1.3 Structure and Scope of this book 1.4 What is Usability 1.5 Usability Matters - But how much? 1.6 Reader's Guide 1.7 Key points 2. Intermezzo 1 Three Multimodal Cases 2.1 Contents and Origins 2.2 What's Next? 3. Creating a Model of Use 3.1 AMITUDE - A model of system use 3.2 Application Type 3.3 Users and people 3.4 Tasks and other activities, Domain 3.5 Use Environment 3.6 Interaction 3.7 Key points 4. Modalities and Devices 4.1 What is a Multimodal system? 4.2 Which modalities exist? 4.3 Practical use of modalities 4.4 Multimodal representation 4.5 Input/Output devices 5. Intermezzo 2 Status on Cases and Next Steps 5.1 Case AMITUDE Models of Use 5.2 Case Usability Goals, Requirements and Evaluation Criteria 5.3 Towards a Broader Perspective on Usability Work 6. Common Approaches, Methods, Planning 6.1 Common Usability Approaches 6.2 Methods for Usability 6.3 Writing a usability workplan 6.4 Writing a usability method plan 6.5 Key points 7. Intermezzo 3 Case Usability Workplan, Design 7.1 Case Usability Workplans 7.2 Case Design 8. Question-Answering 8.1 About Interviews 8.2 About questionnaires 8.3 User Survey 8.4 Customer Interviews and Questionnaires 8.5 Expert interviews and questionnaires 8.6 Screening interviews and questionnaires 8.7 Pre-test interviews and questionnaires 8.8 Post-test interviews and questionnaires 9. Meetings with Discussion 9.1 Focus group meetings 9.2 Stakeholder meetings 9.3 Workshops and other meetings with user representatives 10. Observation of Users 10.1 Macro-Behavioural field methods 10.2 Micro-Behavioural field observation 10.3 Category sorting 10.4 Observation of users in real time 10.5 Human data collection in the lab 11. Imagination 11.1 Use cases and scenarios 11.2 Personas 11.3 Cognitive walkthrough 11.4 Guideline-based usability development and evaluation 11.5 Usability standards 12. Interaction with the System 12.1 Mock-up 12.2 Wizard of Oz 12.3 Implemented prototype lab test 12.4 Field test 12.5 Think-aloud 13. Lab Sessions with Subjects 13.1 Subjects lab test and development methods 13.2 Session Preparation - subject recruitment 13.3 Session Preparation - material and equipment 13.4 During the session 13.5 After the session 13.6 Key points 14. Intermezzo 4 Case usability method plan 14.1 Data Collection Purpose 14.2 Getting the Right Data 14.3 Communication with the Data Producers 14.4 Subject Recruitment, A Representative User Group 14.5 Staff Roles and Responsibilities 14.6 Location, Equipment, Other Material, Data, Results 14.7 Method Script 15. Data Handling 15.1 The data handling cycle 15.2 The nature of data, corpora, data resources 15.3 Raw data files, data book-keeping, meta-data 15.4 Preparing to use the data 15.5 Raw data annotation 15.6 Coding procedure and coding best practice 15.7 Key points 16. Usability Data Analysis and Evaluation 16.1 Data analysis 16.2 Usability evaluation 16.3 Types of evaluation results and purposes 16.4 Types of evaluation criteria 16.5 Usability in practice 16.6 Reporting the results of data analysis 16.7 Key points 17. Intermezzo 5 Sudoku Usability Evaluation 17.1 Data 17.2 Technical Issues 17.3 Modality Appropriateness 17.4 Functional Issues 17.5 User Interviews 17.6 Conclusions 18. Multimodal Usability: Conclusions and Future Work 18.1 Simple to grasp? 18.2 Nerdy Stuff: Generalisations of HCI made in this book 18.3 Future Work