| Acknowledgments | p. xiii |
| Introduction | p. xv |
| Setting Up Your Consignment Business | |
| Why Start a Consignment Business on eBay? | p. 3 |
| What Are the Benefits of Becoming a Trading Assistant? | p. 4 |
| Are There Successful Consignment Businesses Operating Now? | p. 5 |
| How Big Can an eBay Consignment Business Grow? | p. 7 |
| Get Started | p. 9 |
| Setting Up Your Business | p. 10 |
| Naming Your Business | p. 10 |
| Business Types | p. 11 |
| Business Licenses | p. 12 |
| Business Telephone | p. 13 |
| Letterhead and Business Cards | p. 14 |
| Computer and Software Resources | p. 14 |
| Insurance | p. 15 |
| Reference Material | p. 16 |
| Record Keeping | p. 16 |
| Taxes | p. 16 |
| Legal Issues | p. 17 |
| Getting Help | p. 18 |
| How Much Should I Charge? | p. 19 |
| Consignment Math | p. 20 |
| Suggested Commission Schedule | p. 21 |
| Flat Fees | p. 22 |
| Your Unique Selling Proposition | p. 22 |
| Find Consignment Customers | p. 27 |
| Marketing Your Business | p. 29 |
| Advertising | p. 29 |
| Cold Calling | p. 32 |
| Charities | p. 32 |
| Estate Sales and Garage Sales | p. 32 |
| Networking | p. 33 |
| Presenting Yourself | p. 33 |
| Creating a Presentation Book | p. 34 |
| Public Relations | p. 35 |
| The eBay Co-Op Advertising Program | p. 35 |
| What Sells on eBay? | p. 37 |
| What Sells on eBay | p. 38 |
| Should I Specialize? | p. 41 |
| Business and Industrial Category | p. 42 |
| Go for Quality | p. 42 |
| Other Considerations | p. 43 |
| Marketing Your Business | |
| Sell Retail Store Closeouts | p. 47 |
| What Types of Retailers Should I Approach? | p. 48 |
| What Fees Should I Charge Retailers? | p. 51 |
| Merchandise to Avoid | p. 52 |
| Raise Money for Nonprofit Organizations | p. 53 |
| Local Charities | p. 54 |
| Working with Large Charities and Nonprofits | p. 56 |
| The eBay Giving Works Program | p. 58 |
| Conduct Estate Auctions | p. 59 |
| Unofficial Estate Sales | p. 60 |
| How Do I Contact These People? | p. 61 |
| Official Estate Sales | p. 62 |
| How Do I Contact Estate Attorneys? | p. 62 |
| Marketing to Attorneys | p. 63 |
| Other Considerations | p. 64 |
| Conduct Bankruptcy and Repossession Sales | p. 65 |
| Bankruptcy Auction Overview | p. 66 |
| Marketing Your Bankruptcy Auction Business | p. 68 |
| Police and Sheriffs' Auctions | p. 69 |
| Distressed Companies and Corporate Downsizing | p. 70 |
| Corporate Consignment Sales | p. 73 |
| How to Find Big-Ticket Merchandise to Sell on eBay | p. 76 |
| Construction Equipment | p. 76 |
| Agricultural Equipment | p. 76 |
| Medical Equipment | p. 77 |
| Corporate Equipment Sales | p. 78 |
| Other Considerations | p. 79 |
| Running Your Business for Maximum Profits | |
| Set Up for Mass Production | p. 83 |
| Increasing Your Selling Price | p. 85 |
| Launching More Auctions and Launching Them Faster | p. 86 |
| Charging Higher Fees | p. 87 |
| Lowering Your Costs | p. 88 |
| Automate Your Auctions | p. 91 |
| The Need for Automation | p. 92 |
| Auction Software | p. 93 |
| Liberty4 Trading Assistants | p. 93 |
| MarketBlast | p. 94 |
| Acution Management Services | p. 98 |
| Mpire | p. 100 |
| AuctionWagon | p. 101 |
| Auction Photography and the Photo Studio | p. 105 |
| Taking Good Photos | p. 106 |
| Camera Selection | p. 106 |
| Take Sharp Photos | p. 107 |
| Composition | p. 107 |
| Get Close to Your Subject | p. 108 |
| Lighting | p. 108 |
| White Balance | p. 108 |
| Your Studio | p. 109 |
| Image Management | p. 111 |
| Photo Selection | p. 111 |
| Set Up a Consignment Storefront | p. 113 |
| What Are the Advantages of a Storefront? | p. 114 |
| What Are the Disadvantages of a Storefront? | p. 114 |
| What Kind of Store Should I Open? | p. 115 |
| Store Layout | p. 116 |
| How Much Space Will I Need for All of This? | p. 116 |
| Commercial Lease Checklist | p. 116 |
| Fees and Costs | p. 121 |
| Costs of Doing Business | p. 122 |
| Cost Control | p. 123 |
| Advertising | p. 124 |
| eBay Fees | p. 124 |
| Employment and Employee Costs | p. 125 |
| Employee Leasing | p. 126 |
| Independent Contractors | p. 127 |
| Organization and Record Keeping | p. 129 |
| Getting Organized | p. 130 |
| Consignor Records | p. 131 |
| Financial Record Keeping | p. 132 |
| Write Your Business Plan | p. 135 |
| Your Business Plan | p. 136 |
| Business Plan Basics | p. 136 |
| Your Financial Plan | p. 138 |
| Invest in Your Business | p. 141 |
| What Sort of Investments Should You Make? | p. 142 |
| Raising Money for Your Business | p. 142 |
| Types of Capital | p. 143 |
| Retained Earnings | p. 143 |
| Debt Capital | p. 143 |
| Investment Capital | p. 144 |
| Where to Find Capital | p. 144 |
| How to Find Venture Capitalists | p. 145 |
| eBay Consignment Franchises | p. 147 |
| Franchising Basics | p. 148 |
| Franchise Checklist | p. 150 |
| A Franchise Alternative | p. 151 |
| eBay Stores and Web Sites | p. 153 |
| eBay Stores | p. 154 |
| eBay ProStores | p. 155 |
| ProStores Express | p. 156 |
| ProStores Business | p. 156 |
| ProStores Advanced | p. 156 |
| ProStores Enterprise | p. 156 |
| Web Sites | p. 156 |
| Reduce and Control Your eBay Fees | p. 159 |
| eBay Listing Fees | p. 160 |
| Reserve Price Auction Fees | p. 160 |
| Final Value (Selling Fees) | p. 161 |
| Optional Feature Fees | p. 161 |
| Controlling Your eBay Fees | p. 162 |
| Which Optional Fees Are a Good Value? | p. 162 |
| Become an Auction Master | p. 165 |
| Standard Auction | p. 166 |
| Reserve Price Auction | p. 167 |
| Dutch Auctions | p. 167 |
| Fixed Price Listings and BIN | p. 169 |
| Private Auctions | p. 169 |
| Listing and Pricing Strategies | p. 169 |
| Reserve Price Auctions | p. 170 |
| The $1 No Reserve Strategy | p. 171 |
| List at Cost | p. 172 |
| Fixed Price Listing | p. 172 |
| Best Time to Launch Auctions | p. 173 |
| Other Considerations | p. 174 |
| Scheduling Your Auctions | p. 175 |
| International Auctions | p. 176 |
| Research: The Key to Profits | p. 177 |
| Ask the Seller | p. 178 |
| Searching Online | p. 178 |
| The eBay Search Engine | p. 179 |
| Searching More Effectively | p. 179 |
| Locating Auctions That Include a Specific Word | p. 180 |
| Narrowing Your Search | p. 180 |
| Narrowing Your Search Even More | p. 180 |
| Finding Listings with One of Multiple Words | p. 180 |
| Locating Listings with One Word, But Not Another | p. 180 |
| Third-Party Online Services | p. 181 |
| Andale | p. 181 |
| Terapeak | p. 181 |
| Offline Research Tools | p. 181 |
| Building Your Sales on eBay | |
| Create Killer Listings | p. 185 |
| Writing Dynamic Headlines | p. 186 |
| Keyword-Rich Headlines | p. 188 |
| Checklist for Headlines | p. 189 |
| Selecting the Right Category | p. 189 |
| List in Two Categories | p. 190 |
| eBay Specifics | p. 191 |
| Write Winning Auction Descriptions | p. 193 |
| Features Describe; Benefits Sell | p. 194 |
| Power Words and Emotional Appeal | p. 198 |
| White Space and Boldface | p. 199 |
| Increasing Sales with a Call to Action | p. 201 |
| How to Kill Bids | p. 202 |
| Build Your Credibility to Build Your Business | p. 205 |
| Keep Your Auctions Clean | p. 206 |
| Building Trust and Safety | p. 208 |
| eBay Trust and Safety Tools | p. 210 |
| Third-Party Trust and Safety Tools | p. 211 |
| Give Superior Customer Service | p. 215 |
| Consignor Service | p. 216 |
| eBay Bidders | p. 218 |
| Business Policies to Build Your Business | p. 221 |
| Shipping Policy | p. 222 |
| Payment Policy | p. 224 |
| Return Policy | p. 225 |
| Promote Your Auctions with Special Features | p. 227 |
| Keyword-Rich Titles | p. 228 |
| eBay Subtitles | p. 228 |
| Bold, Highlight, and Border | p. 229 |
| The eBay Gallery | p. 230 |
| Featured Plus | p. 231 |
| Super (Home Page) Featured | p. 231 |
| Other Features | p. 231 |
| The Consignment Seller's Web Site | p. 233 |
| Do-It-Yourself Web Site | p. 234 |
| Marketing: If You Build It, Will They Come? | p. 238 |
| What Should I Put on My Web Site? | p. 239 |
| Bring It All Together | p. 243 |
| What Are the Keys to Success in the Online Consignment Business? | p. 244 |
| Can You Give Me a Step-by-Step Plan for Success? | p. 246 |
| What Are the Real Secrets to Success on eBay? | p. 247 |
| Appendixes | |
| Sample Agreements, Forms, and Letters | p. 253 |
| Consignment Agreement | p. 255 |
| Consignor Inventory Form | p. 258 |
| Alternate Non-Consignment Contract | p. 260 |
| Sample Auction Report | p. 264 |
| Sample Sales Letters to Prospective Consignors | p. 265 |
| Letter to an Estate and/or Bankruptcy Attorney | p. 266 |
| Letter to Local Business Owners Outlining Your Services | p. 267 |
| Letter to a Retail Storeowner | p. 268 |
| Letter to a Charity | p. 269 |
| Advertising Posters | p. 271 |
| Resources and References | p. 279 |
| eBay and Consignment Selling Online Resources | p. 280 |
| News and Information | p. 280 |
| Escrow Services | p. 281 |
| Authentication and Grading Services | p. 281 |
| Business Plans | p. 281 |
| Consulting | p. 283 |
| Legal and Tax Advice | p. 283 |
| Online Fraud Resources | p. 284 |
| Suggested Reading | p. 284 |
| Consignment Startup Checklist | p. 285 |
| Glossary | p. 289 |
| Index | p. 297 |
| Table of Contents provided by Ingram. All Rights Reserved. |