| List of Figures | p. xiii |
| List of Tables | p. xiv |
| Foreword | p. xv |
| Preface | p. xix |
| |
| The Challenge of Training Impact | p. 1 |
| Chapter Overview | p. 1 |
| The Myth of Training as "Delivery of Events," | p. 2 |
| The Logic of Training Impact | p. 3 |
| Beyond the Transfer of Training | p. 8 |
| Leveraged Transfer | p. 11 |
| Understanding Training Impact | p. 13 |
| Chapter Summary | p. 17 |
| Does the E-World Change Everything? | p. 18 |
| Chapter Overview | p. 18 |
| What is "E-Learning"? | p. 18 |
| Blended Solutions | p. 20 |
| A Three-Part Structure | p. 22 |
| Applications and Advantages | p. 23 |
| Issues and Obstacles | p. 30 |
| It's All About Design | p. 35 |
| Chapter Summary | p. 40 |
| The High-Impact Learning Model | p. 41 |
| Chapter Overview | p. 41 |
| Two Learning Stories | p. 41 |
| Comparing the Experiences | p. 46 |
| The Key HIL Principles | p. 46 |
| The HIL Process | p. 53 |
| Assumptions of the HIL Process | p. 55 |
| Integrating High-Impact Learning Process Elements | p. 55 |
| Chapter Summary | p. 58 |
| |
| Mapping Linkage to Business Goals | p. 59 |
| Chapter Overview | p. 59 |
| What Is an "Impact Map"? | p. 60 |
| Fundamental Impact Map Structure | p. 62 |
| Impact Map Variations | p. 65 |
| Constructing Impact Maps | p. 73 |
| Strategic Purposes for Impact Mapping | p. 78 |
| Chapter Summary | p. 80 |
| Creating Learner Intentionality | p. 81 |
| Chapter Overview | p. 81 |
| Learner Intentionality: An Example | p. 82 |
| A Basis in Learning Research | p. 83 |
| Individualized Learning via "Mass Customization," | p. 85 |
| Individuals Achieve Training Impact | p. 87 |
| Advantages of Intentionality | p. 88 |
| Creating Intentionality: Methods and Tools | p. 92 |
| Chapter Summary | p. 98 |
| Providing Effective Learning Interactions | p. 99 |
| Chapter Overview | p. 99 |
| Respecting Adult Learners | p. 100 |
| Matching Learning Methods with Desired Outcomes | p. 102 |
| Four Key Dimensions of Powerful Learning Interactions | p. 109 |
| Blended Solutions: Revisited | p. 116 |
| Chapter Summary | p. 117 |
| Performance Supporting | p. 119 |
| Chapter Overview | p. 119 |
| What Is Performance? | p. 120 |
| A Framework for Analyzing Performance | p. 122 |
| Integrating Performance Support into a Blended Solution | p. 129 |
| Chapter Summary | p. 139 |
| |
| Crafting High-Impact Learning Initiatives | p. 140 |
| Chapter Overview | p. 140 |
| Traditional Instructional Systems Design | p. 141 |
| Problems with the ADDIE/ISD Approach | p. 141 |
| The HIL Design Approach | p. 145 |
| A Deeper Look at Phase One: Analyze | p. 149 |
| A Deeper Look at Phase Two: Design | p. 156 |
| A Deeper Look at Phase Three: Create and Try Out | p. 160 |
| Chapter Summary | p. 163 |
| Using Evaluation to Build Organizational Performance and Learning Capability | p. 164 |
| Chapter Overview | p. 164 |
| Evaluation and Organizational Learning Capability | p. 165 |
| Implicit Evaluation Strategy | p. 167 |
| The Risks of an Implicit Evaluation Strategy | p. 168 |
| Redefining an Evaluation Strategy for Performance Improvement | p. 172 |
| Success Case Evaluation | p. 176 |
| Chapter Summary | p. 187 |
| High-Impact Employee Development Planning | p. 188 |
| Chapter Overview | p. 188 |
| Why HIL and Employee Development Planning Must Be Aligned | p. 189 |
| Weaknesses of Typical EDP Systems | p. 193 |
| Key Purposes for Development Planning | p. 197 |
| Balancing Individual and Organizational Needs | p. 199 |
| Integrating EDP with Other HR Systems | p. 200 |
| The HIL Development Planning Approach | p. 202 |
| Chapter Summary | p. 208 |
| Making the Transition to High-Impact Learning | p. 209 |
| HIL and Change | p. 209 |
| Strategies for Making the HIL Transition | p. 215 |
| Beyond HIL: Influencing Organizational Effectiveness | p. 226 |
| Chapter Summary | p. 232 |
| Index | p. 233 |
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