Getting Results

Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Lord Karan Bilimoria, a most successful entrepreneurs, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallise what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life. Getting Results provides a readable and practical introduction to the subject, including: Managing a project and/or projects; Managing processes; Marketing for non-specialists; Solving service; problems; Improving customer service; Understanding your market; Putting customers first; Managing customer service; Improving performance. Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Providing a practical introduction to the subject, this guide walks readers through the process of managing a project or multiple projects. Aspiring managers will also learn the basics of marketing for non-specialists, how to solve service problems, and the essentials of managing and improving customer service. Other areas covered include understanding your market, putting customers first, and improving overall performance.

About The Author

Bernice Walmsley has had extensive experience of psychometric testing in a variety of fields, including participation in a management development programme and in selection procedures for a major PLC. She is trained in psychology as part of a degree course.