Facilities Management Models, Methods and Tools

Preface Forewords Abbreviations Contributors Acknowledgements INTRODUCTION ? PART A: GUIDE TO FM TOOLS Introduction to part A A.I Strategy Development 1. Scenarios for FM in the future (B.34) 2. Adaptation between FM product and process (B.26) 3. Strategies for sustainable FM (B.6) 4. Drivers for innovation in services (B.14) A.II Organisational Design 5. Organisation of FM in relation to core business (B.31) 6. Collaboration with external providers (B.19) 7. Capacity building in FM organisations (B.7) 8. Establishing property centres (B.33) A.III Space Planning 9. Typology of office workplaces (B.1) 10. Value based space optimisation (B.4) 11. How to share space (B.5) 12. Creativity and facilities (B.2) A.IV Building Project 13. Usability briefing (B.3) 14. Climate change and buildings (B.8) 15. Sustainability building renovation (B.10) 16. Maturity model for strategic partnerships (B.20) 17. From FM to building (B.21) A.V Optimisation 18. FM as creator of added value (B.29) 19. Collaboration on value creation in FM innovation (B.16) 20. Personas as basis for service innovation (B.17) 21. Energy efficient FM (B.11) 22. How IT provides added value for FM (B.28) PART B: MODELS, METHODS AND TOOL Introduction to part B B.I Facilities that support users and activities 1. Typology of office workplaces - Juriaan van Meel

1. Creativity and facilities - Birgitte Hoffmann
2. Usability briefing - Aneta Fronczek-Munter
3. Value