Facilities Management Models, Methods and Tools

CONTENTS

Preface

Forewords

Abbreviations

Contributors

Acknowledgements

INTRODUCTION

PART A: GUIDE TO FM TOOLS

Introduction to part A

A.I Strategy Development

1. Scenarios for FM in the future (B.34)

2. Adaptation between FM product and process (B.26)

3. Strategies for sustainable FM (B.6)

4. Drivers for innovation in services (B.14)

A.II Organisational Design

5. Organisation of FM in relation to core business (B.31)

6. Collaboration with external providers (B.19)

7. Capacity building in FM organisations (B.7)

8. Establishing property centres (B.33)

A.III Space Planning

9. Typology of office workplaces (B.1)

10. Value based space optimisation (B.4)

11. How to share space (B.5)

12. Creativity and facilities (B.2)

A.IV Building Project

13. Usability briefing (B.3)

14. Climate change and buildings (B.8)

15. Sustainability building renovation (B.10)

16. Maturity model for strategic partnerships (B.20)

17. From FM to building (B.21)

A.V Optimisation

18. FM as creator of added value (B.29)

19. Collaboration on value creation in FM innovation (B.16)

20. Personas as basis for service innovation (B.17)

21. Energy efficient FM (B.11)

22. How IT provides added value for FM (B.28)

PART B: MODELS, METHODS AND TOOL

Introduction to part B

B.I Facilities that support users and activities

1. Typology of office workplaces - Juriaan van Meel

1. Creativity and facilities - Birgitte Hoffmann
2. Usability briefing - Aneta Fronczek-Munter
3. Value based space optimisation - Mette Tinsfeldt
4. How to share space - Rikke Brinko Berg

B.II Sustainability from goal to action

5. Strategies for sustainable FM - Susanne Balslev Nielsen
6. Capacity building in FM organisations - Kirsten Ramskov Galamba and

Susanne Balslev Nielsen

7. Climate change and buildings - Rimante A. Cox
8. ESCO as method for learning in FM organisations - Jesper Ole Jensen
9. Sustainable building renovation - Per Anker Jensen
10. Energy efficient FM - Christian Stenqvist
11. Improving the environmental performance of buildings - Esmir Maslesa

B.III Innovation and partnerships

12. ICT in the FM supply chain - Ada Scupola
13. Drivers for innovation in services - Per Anker Jensen (based on work by

Giulia Nardelli)

14. Management of innovation in FM - Per Anker Jensen (based on work by

Giulia Nardelli)

15. Collaboration on value-creation in FM innovation - Per Anker Jensen

(based on work by Giulia Nardelli)

16. Personas as basis for service innovation - Anne Vorre Hansen
17. Public-Private Partnerships and FM - Kristian Kristiansen
18. Collaboration with external providers - Kresten Storgaard
19. Maturity model for strategic partnerships - Jakob Brinko Berg

B.IV Transfer of knowledge from FM to building projects

20. From FM to building - Per Anker Jensen
21. Operational oriented building process - Poul Henrik Due
22. Communities of practice as learning tool - Torben Damgaard
23. Integrating operational knowledge in design - Helle Lohmann Rasmussen

B.V FM and added value

24. FM Value Map - Per Anker Jensen
25. Adaptation between FM product and process - Akarapong Katchamart
26. Value Adding Management - Per Anker Jensen
27. How IT provides added value to FM - Poul Ebbesen
28. FM as creator of added value - Per Anker Jensen

B.VI FM organisation and development

29. Development of the integrated FM function - Per Anker Jensen
30. Organisation of FM in relation to core business - Per Anker Jensen
31. The strategic FM organisation in housing associations - Per Anker Jensen
32. Establishing of property centres - Susanne Balslev Nielsen
33. Scenarios for FM in the future - Per Anker Jensen

INDEX