Conflict is going to be part of your life--as long as you have relationships, hold down a job, or have dry cleaning to be picked up. Bracing yourself against it won't make it go away, but if you approach it consciously, you can navigate it in a way that not only honors everyone involved but makes it a source of deep insight as well. Seasoned mediator Diane Hamilton provides the skill set you need to engage conflict with wisdom and compassion, and even--sometimes--to be grateful for it. She teaches how to:
Cultivate the mirror-like quality of attention as your base
Identify the three personal conflict styles and determine which one you fall into
Recognize the three fundamental perspectives in any conflict situation and learn to inhabit each of them
Turn conflicts in families, at work, and in every kind of interpersonal relationship into win-win situations
