Everyone's Problem Solving Handbook

Step-by-Step Solutions for Quality Improvement

By: Michael R. Kelly

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Paperback | 31 January 1992 | Edition Number 1

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Paperback
176 Pages

Dimensions(cm)
27.94 x 20.96 x 0.97

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The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
Test Implement: Implement these actions on a trial basis to determine their effectiveness.
Standardize: Ensure that useful actions are preserved.

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