IBM Press

A Handbook for Writers and Editors

By: Deirdre Longo, Shannon Rouiller, Moira Lanyi, Michelle Carey, Eric Radzinski

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Paperback | 25 June 2014 | Edition Number 3

At a Glance

Paperback
624 Pages

Edition Type
Revised

Dimensions(cm)
22.8 x 17.7 x 2.3

Paperback

$69.99

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The #1 Guide to Excellence in Technical Communicationâ"Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More

Direct from IBMâs own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time.

Youâll master todayâs best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.

Coverage Includes

Advocating for users throughout the entire product development process
Delivering information in an ordered manner by following progressive disclosure techniques
Optimizing content so that users can find it from anywhere
Streamlining information for mobile delivery
Helping users right where they are

Whether youâre a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media.

Thoroughly revised and updated
Extensive new coverage of self-documenting interfaces and embedded assistance
Updated practical guidelines and checklists
Hundreds of new examples

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