Why is it that some employees, regardless of their strong skills and knowledge base, still underperform? The answer may lie in other root causes in the workplace: the environment or culture, the available tools and resources or a lack of systems or processes. Isolating a root cause—and its corresponding performance opportunity— is the first step in helping an employee develop and grow. Only then can a targeted solution, whether a job redesign or one-on-one coaching or training, be identified and applied so that individuals can achieve peak performance. Developing Exemplary Performance One Person at a Time lays out a simple process to identify the "right" performance focus—one exemplary strength that can be leveraged and one "expandable" strength with development potential—and turn it into results that support an organization's overall strategy and success.
