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Designing the Best Call Center for Your Business - Brendan Read

Designing the Best Call Center for Your Business

By: Brendan Read

Hardcover | 27 July 2017 | Edition Number 2

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Hardcover


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Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.

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