Customer-driven Manufacturing

Introduction. Part A: Background A design-oriented approach. Customer driven manufacturing in a macro-economic perspective. Why customer driven manufacturing. Describing production situations. A typology of customer driven manufacturing. Overview of the book. Part B: Cases Introduction to the cases. Engineer-to-order in product oriented manufacturing. Assemble-to-order in product-oriented manufacturing. Make-to-order in work-flow-oriented manufacturing. Engineer to order in resource-oriented manufacturing. Part C: Workflow and resources Introduction to part C. Engineering in customer driven manufacturing. Production in CDM. Product modelling and other functions. Human resource management in customer-driven manufacturing. Part D: Organisation and decision making Organisation and decision making in customer driven manufacturing. Production control in workflow-oriented make-to-order firms. Production control in product-oriented assemble-to-order manufacturing. Production control in engineer-to-order firms. Management of tendering and engineering. Production activity control. Customer and supplier relations. Part E: Information technology Introduction to part E: information technology. Generic product modelling and information technology. Standard software packages for business information systems in customer driven manufacturing. Document management in customer driven management. IT-support of customer-driven engineering management. Production unit control. Part F: Models of the FOF workbench Introduction to the FOF workbench. An intelligent storage and retrieval for design choices and performance indicators. A simulation model for human resource management in customer driven manafacturing. Group design. Departmental coordination model. Interdepartmental cooordination. XBE in design of customer driven manufacturing systems.