Customer-Centric Design : Based on QFD Principles - David Menichelli
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Customer-Centric Design

Based on QFD Principles

By: David Menichelli, Glenn H. Mazur

Hardcover | 23 March 2025

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This book presents a cutting-edge customer-centric design approach, equipping readers with specific tools to effectively analyze customer needs and develop top-tier designs while taking pricing and competition into account. The meticulously chosen, rigorously tested tools, are derived from Quality Function Deployment (QFD).

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